I'm vahing issues downloading our invoice for July and August 2023. I encounter an error saying "We encountered an error when downoading invoice xxxxxx". We urgently need those invoices.

I can not download my August invoice, the platform said that we have a problem, please send me the invoice to my email k***@***l.com / Account ID: 7***

Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you are having issues downloading your invoices.

DocuSign will only process billing/account requests approved by a DocuSign administrator at your company. 

If you’re not an account administrator, please get in touch with that person to move forward with the process. 

If you are a DocuSign administrator, please open a Customer Support case by clicking the link below, and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport 

If you cannot open a Customer Support case via the above link, you can scroll down the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.

More information at How do I open a case in the DocuSign Support Center?

Download an Invoice.

For security reasons, I will proceed to remove the Private Identifiable Information from your latest post.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi,

i have the same issue, like Kevin. I can't download the invoice for September.

Could you please help me?

Thank you in advance.

I am getting error message “We encountered an error when downloading invoice INV51035797” when I was trying to download my August 2024 invoice. I have successful downloaded the invoice of August 2023 on the same computer with the same browser.

I need this invoice urgently. Could you please help?