ServiceNow- Docusign integration.

Question

Hi AllI am currently working on Docusign and ServcieNow integration.I have installed the spoke on ServiceNow, copied and created new flow as per the requirement.Created personal admin account in Docusign and gathered all the required keys and ids from Docusign.Created basic authentication on Docusign end to send response to ServiceNow.Connection configured using client id and secret on workflow studio and created a new connection called issue is every day I need manually click to get access token at the first time, why it is not refreshing automatically?after manually fetching the access token the flow is working fine sending envelope and once signed returning the status.Refresh tokens is the only issue.please help.Let me know if you need any other details from my end.

Jenny.Martin · Answer

Hello ​@Rahul4a1,Thanks for reaching out here in the Docusign Community—great to have you here!Since you’re using ServiceNow Docusign Spoke, we’d recommend reaching out to ServiceNow support first, as they would be best positioned to troubleshoot the access token behavior within the integration.If they determine the issue is related to Docusign, please let us know, and we’d be happy to take a closer look.Best Regards,Jenny |Docusign Community ModeratorIf this helped,like 👍and mark it as “Best Answer”

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