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I have a template created with 5 recipients / role names (no emails and no names are mentioned) and respective tabs are assigned on the template like Name, signature, Date signed to all those. Have a signing order mentioned for those recipients I have a integration with servicenow. Servicenow Docusign espoke has an action called Add Recipient it will take Role Name , Recipient ID ,email and name as inputs and add recipients. I have to add multiple users as recipients for one Role name. 

For example :
Role Name : Event Approval 
I have to send this approval to 3 users and need signature from anyone of those 3 users. If one approves, will remove other recipients from the envelope as I cannot mark the status as void for individual recipients.

The problem I am facing is everytime i add a recipient with same Role Name , Recipient Id and routing order  Docusign is not considering it as parallel approvals and assigning the signing order correctly. Please see the screenshots. How to achieve this, don’t want to use signing groups, these 3 users will be determined on ServiceNow end cannot predefine them. Screenshots attached. What’s the best solution for this.

Hello ​@Sbhuvan ,

Welcome to the Docusign Community and thank you for posting your concerns!

Unfortunately, you can't reuse recipient and role names in that way, the system is supposed to cause mergers if the id / name / email / clientuserID match exactly, and if they don't, it'll create new ones.

Do you have any larger screenshots by chance, ones with more details? Also a sample envelope ID and unredacted names / roles would also be helpful (the image if provided would be removed after): Locate a Docusign envelope ID

Let us know if you need further assistance with this.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!


Hello ​@Sbhuvan ,

Are you able to provide the information that I previously requested? If so, please do so in a reply to this question so that I am able to further assist you with your issue.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
 


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