I have a template created with 5 recipients / role names (no emails and no names are mentioned) and respective tabs are assigned on the template like Name, signature, Date signed to all those. Have a signing order mentioned for those recipients I have a integration with servicenow. Servicenow Docusign espoke has an action called Add Recipient it will take Role Name , Recipient ID ,email and name as inputs and add recipients. I have to add multiple users as recipients for one Role name.
For example :
Role Name : Event Approval
I have to send this approval to 3 users and need signature from anyone of those 3 users. If one approves, will remove other recipients from the envelope as I cannot mark the status as void for individual recipients.
The problem I am facing is everytime i add a recipient with same Role Name , Recipient Id and routing order Docusign is not considering it as parallel approvals and assigning the signing order correctly. Please see the screenshots. How to achieve this, don’t want to use signing groups, these 3 users will be determined on ServiceNow end cannot predefine them. Screenshots attached. What’s the best solution for this.