How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Adding further confusion to the mix...

From Support - I cant even imagine they believe any of this will make the missing files appear...

My years of hard work and future business is dependent on the missing files....

Appalling to know that Support has no idea of the issue at hand....

I guess I am done with Docusign!!!!!!!!!!!!!!

Hello Regina,

Please try these troubleshooting steps:

1. Clear cache/cookies

2. Try different browser(s)

3. Incognito

4. Different device

5. Different Internet network such as on a mobile device using data with Wi-Fi disabled.

 6. Attempt different payment method/card // Attempt from the pricing website directly.

7. Enable/disable VPN if applicable.

Let me know once done.

Regina

I had received the same email. Violet and I were on a call today.

I also have another issue with notification emails. I have written back to them with the support ticket but I guess it is not important enough for them to answer me.

No one ever really did understand the rooms like those of us that started with Cartavi.

We are all getting frustrated. I have a background in IT as well and this is making my head spin.

Rather than let any tom richard or harry answer us, and try and snow us over these issues we all are having, they should assign a select team of engineers that can address us on our issues. Also, TALK TO US.

'

I'm sure you would agree that talking to a person could lead to a better understanding of the issues we are having. The engineer could ask follow up questions one on one.

That is a great idea, Jayne. To the person monitoring this discussion site....PLEASE forward the suggestion that a well trained, select group of tech people be "assisgned" to all of us with compromised Rooms.. If DocuSign doesn't employ enough of these techs, then CONTRACT HIRE from the outside to get us through this phase. The gentleman I spoke with yesterday was able to think outside the box and didn't suggest I do silly things like clear my cache. I would hope DocuSign has more like him. I'm crossing my fingers that today will be a day of solutions.

Hi Everyone, I am a Cartavi original user. Do any of you know of a similar program out in the industry?

That list one of you receive from support is low level support working off a check list asking for you to do all those items 1st. Its jusy busy work.

Update: Yesterday I was advised that all my files should be in my Rooms by Monday, the 12th. Again, my issue was not about the bug. I'll update on Monday.

https://www.docusign.com/products/rooms-for-real-estate

How do we get back to this Rooms version? I just copied and pasted this url straight from Docusign. Where are the images of my transactions? Where is the Inbox? How to do split and combine documents? Where is the Docs feature? How do I rename documents easily. I'm going to get NAR involved on this Docusign disastrous change.

WHERE ARE ALL THE FUNCTIONS WE HAD BEFORE?

Can't split a document, can't edit a document. Can't email a document, can't share a document. WHAT IS THE POINT?

ALL the functionality I had before is gone, gone, gone.

WHAT WERE THESE PEOPLE THINKING?

Please, EVERYONE, contact NAR about this failed revision

NAR was a major investor in Docusign early on. I contacted the Benefits dept of NAR and am waiting for a response as to where to take take action.

We are wasting time and efforts trying get Docusign to fix their mess.

Clearly, no one at DocuSign asked a working Realtor what functionality they needed in a Transaction Room.. The new "Rooms" can be compared to just getting a bunch of papers and sticking them in a manilla file. At the very least, DocuSign should give us the ability to share documents with a client. That is the purpose of these rooms!