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How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Forum|Forum|3 years ago
November 14, 2022
76 replies
321 views

Rooms

Best answer by Community Expert

Hello everyone,

We understand your feedback and concerns regarding the discontinuation of the Rooms v5 and would like to apologize for any inconvenience this has caused you.We made the difficult decision to sunset Rooms v5 in the interest of offering a new, enhanced transaction experience directly within eSign.

This new eSign embedded experience in the Transactions product offers additional functionality at no additional cost including licensed access to real estate association forms. We acknowledge that some features in Rooms are not available in Transactions.

When developing Transactions we prioritized building features based on current usage, and appreciate this may mean a feature you used in Rooms is no longer available in Transactions. We encourage you to provide >> feedback << to help us align and determine our roadmap priorities moving forward.

We appreciate your patience as we navigate this change and continue to evolve our solutions to meet your needs. Again, we apologize if this has caused any inconvenience, and look forward to your feedback as you begin using the new solution.

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C

Community Member

Legacy User

No, mine does not work.

C

Community Member

Legacy User

Nothing changed in my account. My Inbox for email doc's into my room has disappeared, I can Not create a new folder. Folders in my prior transaction are still missing. I can not give anyone access to my Room. History to see who has access my files is gone.

C

Community Member

Legacy User

I received an email from Docusign this morning. They wanted me to send them screen shots of the problems I am encountering.

What screen shot the Room page to show folders is not there? Inbox is missing? I can't view history? There is no place to give access to others to enter the room? I told them there request is ridiculous, they can schedule a zoom meeting with me & I can show them my room. :/

C

Community Member

Legacy User

Helen - For some reason they do not want to get you on the phone initially. That is what happened to me. It was several emails before they gave me that option.

Jayne

C

Community Member

Legacy User

Hello Everyone,

Thank you for reaching and confirming.

In Transactions, the only documents that will be brought over are the documents that were part of a Room, meaning that "My Docs" will not show at the moment. For the "Inbox", currently, Transactions does not have this feature as well. You will have to open each individual Transaction to add your documents.

For those who are not able to see older transactions or are missing information from these transactions, I will be notifying our engineering team.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Adios Docusign.

C

Community Member

Legacy User

There will be a lot more Davids.

I just finished wasting an hour of my time with DocuSign's lack of support center. I approved the recording of a Zoom session and we went through my Rooms to see why I can't retrieve rooms prior to 2018. No luck in finding out why. Another person joined the session and asked the "tech" to forward the recording of our session to the engineers so they can work on the issues we discussed. Incredibly, the person who recorded the Zoom session didn't know how to retrieve it to forward. The other person tried to help him, but he was in another country! The tech guy then sends me an email asking ME to contact my IT person (I don't have one!) so that he could look for our Zoom session and forward it to him so he can pass it along to the engineers!! No, I'm not making this up.

The lack of competence is startling. I am VERY concerned.

C

Community Member

Legacy User

Violet - Are you a sole practitioner?

Jayne Vaughan

ERA

570790278

C

Community Member

Legacy User

Rather than being negative all time...I'll report that I was finally connected to a tech agent who was able to assist me. After complaining about my first experience, the powers that be connected me with a person who communicated in real time with the engineer to find a solution for me. My issue apparently does not have anything to do with the bug. I will know more tomorrow and will report back.

Nice chatting with you, Jayne.

C

Community Member

Legacy User

Nothing has changed!!

I got this email from Docusign - not sure what to make of it!!!

I feel like Support has no idea on the problem and then trying to offload back to us...

Sadly, the cryptic suggestions make no sense. I have a background in IT and this is so appalling!!

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