Legacy User

Solved

How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Forum|Forum|3 years ago
November 14, 2022
76 replies
321 views

Rooms

Best answer by Community Expert

Hello everyone,

We understand your feedback and concerns regarding the discontinuation of the Rooms v5 and would like to apologize for any inconvenience this has caused you.We made the difficult decision to sunset Rooms v5 in the interest of offering a new, enhanced transaction experience directly within eSign.

This new eSign embedded experience in the Transactions product offers additional functionality at no additional cost including licensed access to real estate association forms. We acknowledge that some features in Rooms are not available in Transactions.

When developing Transactions we prioritized building features based on current usage, and appreciate this may mean a feature you used in Rooms is no longer available in Transactions. We encourage you to provide >> feedback << to help us align and determine our roadmap priorities moving forward.

We appreciate your patience as we navigate this change and continue to evolve our solutions to meet your needs. Again, we apologize if this has caused any inconvenience, and look forward to your feedback as you begin using the new solution.

Show previous replies

C

Community Member

Legacy User

Regina, you stated the situation so succinctly, i.e., we should have been advised of the changes that would result with the upgrade to version 6 -- BEFORE we initiated the upgrade.

C

Community Member

Legacy User

Hey Docusign Support!

Is anybody reading these support requests? The Rooms revisions are HORRIBLE. Just revert back to the version prior to what is available lately. Where are the details of the changes Docusign made to the Rooms? We need to be able to keep documents in our Rooms to meet the DRE guidelines, at a minimum. We need an Inbox for all emails to land and then be able to move to the appropriate Room. We need to the ability to rename documents in a Room. You have stifled our ability to conduct business appropriately.

C

Community Member

Legacy User

It's not funny anymore. It's not a matter of "just wait until we fix the bug" anymore. I'm tired of being ignored. My livelihood is being affected....and NONE of it is my doing. For ten years, I paid all my bills on time and expected SECURE storage as was promised by DocuSign representatives. When I was told by DocuSign to migrate to the new system, I did as THEY requested. Not all of my files are lost. The majority are, however. I'm with David. Is anyone in DocuSign land even reading these messages? Or, are they all laughing at what chaos they've created? Is there no one who is competent in their tech department? Is their board of directors aware of this fiasco? Does the board care? No wonder DocuSign stock is sinking faster than the Titanic. If there is anyone with a conscience left at DocuSign, could you PLEASE respond on this thread and let us know when we'll get our files back?

C

Community Member

Legacy User

This person: Nathaly | DocuSign Community Moderator posted here 4 days ago. Go back on this thread. She refers to a "bug number".

If we get emails when a person posts on this thread, she should surely be getting one.

Who remembers the name of the person that came up with Cartavi?

C

Community Member

Legacy User

I am going to start posting on social media tomorrow. Its been a week of agony...

C

Community Member

Legacy User

I couldn't wait any longer. I have been messaging privately on Twitter - now, lets get this mess out in the open. Its so shameful to have paid users stranded for days!! Please post on Docusign's social media platforms. Twitter, Facebook and LinkedIn. I am also thinking of filing a complaint with the BBB....

C

Community Member

Legacy User

Good, Regina. Maybe that will get some action.

I, too, am tired of stating and restating the obvious here. If this helps anyone else on this thread (or others), I did the following to see if we can get some solutions to our problems. Earlier this evening, I emailed the DocuSign CEO. I explained the issue and how it affects me. Neither responded to me directly, but within an hour they had forwarded my email to the "lead of the Customer Support organization at DocuSign". She promises to contact me tomorrow and I'll post what she tells me. It is sad that neither of the two on "leadership" responded to me.

I suggest that everyone on this thread email the three above. Maybe if they get sick of the emails, they'll fix the problem. If you do get a reply, please post so we all know the direction "support" is taking.

Edited by Community Engagement Manager.

C

Community Member

Legacy User

Thanks for those emails Violet. I just sent all three an email. However won't hold my breath while waiting for resolutions.

Yes everyone, please continue to share any positive news that you might hear.

C

Community Member

Legacy User

It's been a week too long!!! I have no update from support at this time.

I have decided to discontinue using Docusign. I have lost trust once they changed the direction of their business without informing their paid customers. and without any support or help during the process. This is our livelihood and I will not compromise any future business in their hands.. Totally disappointed....

C

Community Member

Legacy User

Hello Everyone,

Thank you for reaching out here in the DocuSign Community.

The recent update shows that all bugs impacting the transaction rooms due to the migration should be resolved, please confirm in your accounts and if you see that the issue is persisting, please let us know.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Show more replies

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.