How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Yes, this is a hot mess. I would not have upgraded to version 6 if any of these problems were known. The new version is so inferior to what we were using.

And help is non existent.​

I too was a user of Cartavi prior Docusign buying it.

I guess I will have to hire someone to go and download all my documents from all the rooms.

What I do not get is that I am now told DOCUSIGN is not for document storage, yet I am allowed a certain amount of space that I have not even used after all this time.

I can't believe the customer support said: " DocuSign is an e-Signing platform, not a storage platform.."

We used it for 8-9 years as document storage and worked perfectly.

I, too, started with Cartavi. DocuSign can play/pretend they are only for signing, but, clearly, they've taken money from people and implied a secure storage for documents. They have to make good on the promises made during the last decade....or they may find themselves without the signing platform either.

I do not understand why we can't get updates. I also don't understand why the new rooms don't allow document sharing with clients. That's the point of the whole system! I want my clients to be able to see everything at once as I do...or used to.

Please, if anyone on this thread receives any updates from "support", continue to update us. This may be the only way to find out what is going on.

Hello everyone,

Thank you for reaching back on this thread with your experiences and updates

At the moment we do have a bug open for this issue which is being worked on currently, at the moment there haven't been any updates but if there is, I will provide an update.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

A bug issue??? This so called upgrade is an ABSOLUTE disaster. We can't send emails to an inbox and thus move them to a room. What a mess

Dear Nathaly - Please keep us posted. I have had numerous emails from support - however, nobody seems to understand the issue. It seems unlikely that after 5 days of receiving emails that make it seem like I have no idea what I was doing since Docusign is only a esign service!!! I transitioned and consolidated all my transactions into Docusign early this year.. It was a great service for esign and storage and easy retrieval of past transactional documents... Until Docusign took away all the functionalities that were working..... I wish the upgrade had clarified clearly of the major changes that could affect users that were taking advantage of the storage function as well.

Regina

I totally agree with you. Those of us that came over when Docusign bought Cartavi, unlimited storage was one of the percs we liked. That our clients files would be there for them and us forever if we wanted to. That they could access their files at any time themselves.

When Christopher told me this was not "cloud" storage, I almost flipped. Cartavi had come out as a solution that allowed us to have all these files in one place. For agent and for whoever we had given access to.

My files go back to 2013. Can you imagine the time it is going to take for ME, not anyone else, to go through each and every room and download them somewhere? Is Docusign going to offer some sort of reimbursement to us since they say now they are changing the rules? Just like they took away the APP for rooms too.

David

Their support was always less than adequate. Especially when the first took on the rooms. There was no one that was sufficiently trained in them. I can show you the knots on my head where I was hitting it on a wall.

Thinking outside of the box is a lost art it seems. Especially for those of us that do have more than just a little computer and software experience.

I am now having an issue with documents that I email to people right out of the room. Prior to this glitch, I would get a notification email that those documents were looked at. Now the only way I know is when I receive the Daily Digest email. Not good enough in my circumstances. Another part that has stopped working with programmers that do not cross their t's and i's.

I would love to know how changes are vetted before we get them. In my past life, I always ran parallel and tested things before I made any changes live.

Jayne Vaughan

570-709-0278