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How do I go back to the original version 5. Version 6 is not providing me with rooms created prior to 2022.

Forum|Forum|3 years ago
November 14, 2022
76 replies
321 views

Rooms

Best answer by Community Expert

Hello everyone,

We understand your feedback and concerns regarding the discontinuation of the Rooms v5 and would like to apologize for any inconvenience this has caused you.We made the difficult decision to sunset Rooms v5 in the interest of offering a new, enhanced transaction experience directly within eSign.

This new eSign embedded experience in the Transactions product offers additional functionality at no additional cost including licensed access to real estate association forms. We acknowledge that some features in Rooms are not available in Transactions.

When developing Transactions we prioritized building features based on current usage, and appreciate this may mean a feature you used in Rooms is no longer available in Transactions. We encourage you to provide >> feedback << to help us align and determine our roadmap priorities moving forward.

We appreciate your patience as we navigate this change and continue to evolve our solutions to meet your needs. Again, we apologize if this has caused any inconvenience, and look forward to your feedback as you begin using the new solution.

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C

Community Member

Legacy User

I am still missing transactions 2015-2019.

Nothing has been resolved.

C

Community Member

Legacy User

OMG EVERYONE

CHECK YOUR ROOMS

MINE ARE BACK!!!!!!!

C

Community Member

Legacy User

I just checked and there is no progress on my Rooms. If anyone has had luck, I'd like to know how. Jayne, did you just check and all of sudden started to scroll - OR - did you do something to make it work?

C

Community Member

Legacy User

I still don't have access to past files either. 😣

C

Community Member

Legacy User

Nope, no access to past files yet.

C

Community Member

Legacy User

Violet

All I did was check to see if anything had changed. I lost all my transaction rooms yesterday. ALL my files back to 2013.

I signed into docusign, and then went under my name to go to the transaction rooms and there they ALL were.

Keep contacting them.

C

Community Member

Legacy User

Please keep me posted. I have no rooms prior to 2022.

I also had folders with past transactions imported into Docusign - they are all gone!!!

C

Community Member

Legacy User

Has anyone had a response from DocuSign in the last week? No one is giving updates on the scrolling issue. Jayne, do you still have access to all your files? Did anyone else have their files reappear?

C

Community Member

Legacy User

Morning All

Yes, I still have access to my files.

This is an email I received this morning:

Our engineering team is already working on this, they have fixed several accounts along the way, and as we have escalated the case at the moment we need to wait. We always recommend downloading your documents and keep them safe in your hard drive or cloud, even though the system saves your documents in your account, DocuSign is an e-Signing platform, not a storage platform.

C

Community Member

Legacy User

WOW! I have been a user of Rooms since before Docusign purchased it from the prior owner. Creating folders is gone. I can not give access to documents to anyone. I emailed documents to my inbox & can not locate them. I going to check if my past documents are still available. I hope they fix this fast.

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