Update from Docusign:

I'm aware there is an issue in relation to what you are experiencing. The update I have at the moment is our engineering team is working with our 3rd party to resolve this issue I will keep you updated on the status. Meanwhile here is the status page you can subscribe for updates: https://status.docusign.com/?_ga=2.190528939.1633700902.1672780328-123825698.1662986922&_gl=1*1x7393u*_gcl_aw*R0NMLjE3MzcwODM4NzkuQ2owS0NRaUEtYUs4QmhDREFSSXNBTF8tSDlsNGVfVkd0TUYzTkFnS19maUFGOUZ4N2tfRWpOX1NISjR1ZXhkaWV4U1VGLXZ4bV9aeGwxQWFBcHNZRUFMd193Y0I.*_gcl_au*NTE4NDA4NDUzLjE3NDE1ODg1ODk

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

All of our customers have told that the login issue has been restored. Could you check whether you can login now?

The update from  https://status.docusign.com:

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 2025 - 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 2025 - 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 2025 - 06:09 UTC

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Got the push notification that the incident has been resolved:

Mar 19, 2025

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Mar 19, 08:44 UTC

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 06:09 UTC

CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Mar 19, 04:00 UTC

Investigating - We are currently investigating this issue.
Mar 19, 03:22 UTC

FreeLink/甫连信息
DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@Aisling 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator