Richard, we have received multiple reports of this issue from various accounts. One claimed it had something to do with using Chrome, another that it was localized to our Australian data center, but these have not been verified yet.  An open bug report is currently under investigation.

Richard, a workaround has been proposed based on an analysis of the Yahoo error code: 

Have the sender advise the recipient to whitelist all Docusign emails or add them as safe senders on their email settings; here's two links that you can share with the recipient to do this: https://support.docusign.com/s/articles/Why-am-I-not-getting-DocuSign-email-notifications?language=en_US & https://support.pushpay.com/s/article/Communication-Yahoo-Mail#:~:text=Whitelisting%20in%20Yahoo&text=Click%20the%20Settings%20icon%20and,a%20folder%20for%20the%20emails.

Update: This problem resides with Yahoo and the problem has been escalated for their attention and next steps.

I know that.  Has it been resolved?  Thank you.

Not according to the ticket I’m tracking, Richard.  But it is being escalated.

Jerry

After escalation with Yahoo, they seem to have resolved the issue.

Thanks for being on top of it and letting us know, Richard.

Jerry

I can confirm that I still cannot send envelopes to Yahoo accounts.

@jtesta46 Thanks for your report.  I have added it to the support ticket.

Regards,

Jerry

Hello ​@RichardKCLing ​@jtesta46 

Thank you for reaching out here in Docusign Community.

The bug report is now resolved. Let us know if you need any help. 

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Best regards,
Marco Paulo | Docusign Community Moderator

Thank you.  I actually took a chance -  all these click click click and sent the docs again, the third time, this morning.  And it worked.  When it got rejected, there is no pending and I had to click again.

Good to hear, ​@RichardKCLing, I’ll pass this along.

Regards,

Jerry

I am still having issues with people receiving docusigns that have yahoo email addresses. I do not think this problem is solved. I dread every time a person provides a yahoo email address for me to send them the docusign. I think this needs to be explored further.

Hello ​@kmwallhfl,

Thanks for posting your question! We're sorry you are still having this issue. I see that another Moderator is actively working with you on this issue and waiting for your update. DocuSign Emails Not Being Delivered to Yahoo Mail Addresses

We kindly ask you to reply to the thread for assistance. Thank you!

Regards,

Melanie | Docusign Community Moderator
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