Have questions about Docusign’s new eSignature experience? Ask me in the thread

May I please have the option to use the traditional, easy to use, version of DocuSign that I have been using (and happy with) for years?  I was blindsided tonight when I had to send out documents for signatures and found that everything was changed (not in a good way).  Signer 1 highlighted in Blue, text & signature blocks were Green.  Signer 2 highlighted in Green, signature blocks in Blue.  I am no longer able to add text for both recipients to see.  When I input text (which I had to add as one signer’s block), it is no longer just opening a block to type in, it is now open a block, type into a box on the side, click on the page to close the block and clear the text box on the side, etc…  It has a feel like skyslope (not a platform that I ever enjoyed using).

Uploading the document, used to be a one-step process, now it is a two-step process.  Checking the status of pending documents, used to be quick and simple, now it is a 3-step process.  

By the way, the “Feedback” tab doesn’t work, but this is the first time I tried using it, so it is possible it never did.

I am definitely not happy with these changes.  Please put it back the way it was…

Thank you!!!

Hi Bharat,

It seems the new design is a ‘new’ big dark pattern to charge customers more, as it no longer allows users to sign their own envelopes. This was earlier possible. When you start a new envelope & check ‘I am the only signer’, you can no longer sign the document, you have to send & it takes away a credit. 

UI/UX is no longer about user experience; it’s all about generating more revenue by using shady tricks.

Hi Aseemgautam,

I also noticed that it no longer allowed me to sign documents on the spot, but I didn’t connect that they were taking away credits.  Thank you for catching that.  With all the other e-signing services now available, why would Docusign start playing these kind of games that will just damage the confidence their own paying customers had in them?

I have been using Docusign for well over a decade and this is literally the first time that I have been disappointed in them.

The new interface seems to take prior easy one step tasks and now it is a three step task - like adding an initial.  Why do you  have to place it and then go back to then drag something else?   This new interface is SO NOT user friendly and I am just flabbergasted at who could have possibly been beta testers for this and though this was better.  Is there a way to go back to the old interface?

​@aseemgautam Thanks for your feedback. We identified that the issue you’ve pointed out around ‘I am the only signer’ is in fact a bug that was inadvertently introduced in the product with the new experience - we certainly want to continue supporting that pattern! We are in the process of fixing this and you should see this go back to working as expected in the next few days.

​@DMES This is very valuable feedback, thank you. I’m looking into the issues you’ve highlighted with our team. I will also email you if you will have 15 minutes for a Zoom call so we can discuss live and learn how to improve our product. Thanks again.

Hi Bharat,

Good afternoon.  You should have my contact information in my account.  I am happy to set up a time for us to review the issues.  I generally need to jump into DocuSign a few times a day to ‘quickly’ send out documents to clients, but this new system is really cutting into my productivity (when my attention needs to be elsewhere).  The complication of previously simple tasks and the loss of useful features, is making me question if this product is still worth the expense.

Please reach out to me to schedule a time to talk.

Thank you!!!

Dawn

How do I permanently switch the company’s account back to the Classic version? We cannot have the DocuSign fields changing how the document looks. 

Also, I have noticed that the Replace function for the documents attached to a Template has been removed. 

​@guntsa2 and ​@mkozak247 Thank you for the feedback. I’m looking into the issues you have reported with our team as these seem like unexpected changes that might have crept into the update inadvertently. I will follow up on them.

To answer your question - yes, you can switch back to the old experience by disabling the Enable new sending experience setting under Admin -> Sending Settings. Note that this option will however go away at the end of February as it is meant to be a temporary control as we roll out the new experience broadly.

​@guntsa2 and ​@mkozak247 Thank you for the feedback. I’m looking into the issues you have reported with our team as these seem like unexpected changes that might have crept into the update inadvertently. I will follow up on them.

 

To answer your question - yes, you can switch back to the old experience by disabling the Enable new sending experience setting under Admin -> Sending Settings. Note that this option will however go away at the end of February as it is meant to be a temporary control as we roll out the new experience broadly.

 

This box is not checked and have not been checked but when I go to create a new Template, it is giving me the new experience. It is loading the new experience when Word Documents are uploaded. 

Is there anyway we can stay with the Classic version?  

1. It seems like every update DocuSign releases the number of clicks to complete a task goes up. I would have asked for the opposite. This is a productivity tool. It should be streamlined so that one could could process a document for signatures with the least number of steps. Some examples:  A) We used to be able to send a document from home page but now I have to tap “send an envelope” and then proceed. B) To add a recipient, I have to first click a box to expand that section (same for adding a note). Why add steps with zero added value?
2. I have been asking for years to be able to set a signature that would be automatically added to the envelope note. Not a signature as in e-signature, but an email signature (name, phone number, company name, email address). This seems like a super simple thing you could enable someone to configure in the account settings, but instead I have to type it into the note every time. 

Hi ​@Stephanie.Hein,

Yes, you can still use the old experience for now while it’s available. To switch back, just go to Admin → Sending Settings and turn off “Enable new sending experience.”

As ​@bharat.ramaswamy mentioned, this option is temporary , so we’d really love to gather your feedback. Hearing what’s working well for you and what isn’t helps us understand how we can make the new experience better for valued customers like you.

If there's anything specific you'd like to see improved on any parts of the new flow, feel free to share it through our Ideas portal, where we collect feedback and suggestions that guide future product updates👉 How to Use the Ideas Feature

Happy to help with anything else!

Sincerely,

Melanie | Docusign Community Moderator

Hi ​@jbohls,

We hear you — thank you for sharing your feedback with us.

The new homepage experience should still include the option to create envelopes, just like before. If that option isn’t showing up on your side, it may be due to a backend setting that needs to be enabled. In that case, please open a support case so we can take a closer look and get it fixed for you 👉 Open a case in the Docusign Support Center

For the email signature, you’re right that there isn’t a built‑in option in account settings to set one up. However, you can achieve something similar using Docusign’s Resource Files, which lets you control text elements that appear in your account’s signing view and in the emails sent by your account. That way, you won’t need to retype your details every time.

If you haven’t yet, we’d really appreciate it if you could also submit your suggestions through our Ideas portal 👉 Submit a feature request. This ensures your input is formally reviewed and gets the visibility it deserves with our product teams.

Thank you 😊

Regards,

Melanie | Docusign Community Moderator

Hi Melanie, thank you for the reply. Yes, the new homepage does have a button to start an envelope. My critique was that the homepage used to have the box where you could drag and drop documents to start an envelope. The new homepage requires one extra step compared to the previous experience. You didn’t address section 1(B). Maybe your design team thought it was “cleaner” but in practical terms it just adds steps.

I am aware of the “Resource Files” option but all of the disclaimers make it super scary and the process seems convoluted to achieve a pretty simple outcome that could instead just be added to user settings. 

​@Melanie.Panguito 

I’d like to add that - all the extra clicks to send an envelope are wearying. I had to send a few dozen envelopes today, which means I had to make several dozen extra clicks. It may not seem like much, but it becomes tiresome when you have to keep clicking and clicking just to send an envelope. I’m also not fond of the new “Keep track of your envelope” screen that I get after every sent document. I’d rather the program send me back to ‘in progress’ or even ‘home’. Having a pointless “keep track” page that doesn’t actually DO anything (aside from making me click, yet again, to put me on the “all agreements” page - a page that I never use).

Please pass this feedback along to your design team

thanks

mr1

Loss of Zoom Control

The new experience has lost the zoom control ability on the document - the old experience has a series of zoom options and more importantly a ‘Fit to width’ option which it defaults to:

 

The new experience only has Zoom In and Zoom Out options and no “fit to Width’ - why has this option been removed ?

 

​@jbohls  I have to agree with the increase in clicks, it’s outrageous! I have to send out 600 documents, and now I have to do two additional clicks (1200 additional)  to get back to the send envelope screen. And 1000% agree with having to expand boxes. When there is one signatory, why do I have to expand a box to assign fields and choose the ONE signatory. I would think box expansion would be if there were two or more involved in signing. Thanks 

@mr1 - May I add my voice here in 1000% agreement with what you said. Eliminate the clicks says the woman in the middle of sending 600 contracts individually...its a waste of time and causes repetitive stress injuries to the hand that uses the mouse.

Thank you, everyone!

​@jbohls I’m checking internally about the drag‑and‑drop option not being available in the new UI. For the issue with adding a recipient where you now have to expand a section first, could you share a screenshot (without any PII)?

​@mr1 and ​@Clutterbug, regarding the “Keep track of your envelopes” page that appears after sending, I’ve already passed this along and our engineers are looking into it.

Hi ​@nigelpeters, the team is also reviewing the feedback about the Fit to Width option not being available in the new sending experience.

I’ll share updates here as soon as I hear back from the team.
Really appreciate all your feedback and observations. Thank you!

Regards,

Melanie | Docusign Community Moderator

​@Melanie.Panguito here is a screenshot with red arrows pointing to the two sections that you have to click to expand before adding in the details. 

Two big bugs: (1) Overview does not match the actual numbers and (2) the status bars no longer match the actual status.

Also, the steps to revert back to the old view are not working.  (I followed the steps but still have the new view, which I feel is a downgrade from the old one in terms of UX.)

Finally, some additional feedback:  we should be able to customize what happens after we sign an agreement, and it becomes fully executed.  Apart from the bulk signers among us, most of us just want to download what we just signed four our records--not sign another document.  So giving us the option to customize the pop up after would be great.

Hi ​@jbohls, I was able to confirm that the drag‑and‑drop option from the new homepage was removed. We do plan to support this feature again and bring it back, although there isn’t a timeline available just yet.

For the Add Recipient expanded section, kindly enable “Expand all sections by default” by going to: My Preferences → Signing and Sending → Sending Sections. We haven’t made any changes to this page as part of the new launch or recent updates, so if adjusting this setting doesn’t resolve the issue, kindly open a support case so we can take a closer look. Thank you!

​@mr1 ​@Clutterbug, For the post‑sending Keep Track of your envelopes page, we’ve confirmed the behavior you reported is unexpected. Our engineering team is already working on a fix. Thank you for catching this and letting us know.

​@nigelpeters, for the fit to width option in the new sending experience, we are now working on restoring this feature.

Thanks again for bringing these to our attention.

Sincerely,

Melanie | Docusign Community Moderator