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13時過ぎから特定のユーザーだけでなく、多くのユーザーがログインできなくなってしまったのですが、なにか起きていますでしょうか？
詳細情報などもしお分かりであれば教えていただきたいです。
+1- Newcomer
- 2 replies
弊社もアクセスできておりません。
アクセスできても通常通りの操作ができない事例も社内で報告されております。
期末ということも対外的な契約が集中する時期のため、ドキュサイン様には早期解決、原因報告を希望します
+15- Frequent Contributor
- 701 replies
The update from Docusign:
I'm aware there is an issue in relation to what you are experiencing. The update I have at the moment is our engineering team is working with our 3rd party to resolve this issue I will keep you updated on the status. Meanwhile here is the status page you can subscribe for updates:
Docusignからのアップデート:
私は、あなたが経験していることに関連して問題があることを承知しています。現時点での最新情報は、エンジニアリングチームがこの問題を解決するために第三者と協力していることです。ステータスについては最新情報をお知らせします。一方、更新を購読できるステータスページは次のとおりです。
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+1- Newcomer
- 2 replies
お手数おかけして申し訳ございませんが、最新のステータスはサポート部門にて管理しておりますため、サポートチケットの起票がまだの場合はチケットの起票をお願いいたします。との連絡をいただけましたので共有いたします。
+15- Frequent Contributor
- 701 replies
We got the update from some our customers that they also can login now. Hope all customers can login ASAP.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+15- Frequent Contributor
- 701 replies
All of our customers have told that the login issue has been restored.
The update from https://status.docusign.com:
Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 2025 - 07:45 UTC
Update - We are continuing to investigate this issue.
Mar 19, 2025 - 06:13 UTC
Investigating - We are currently investigating this issue.
Mar 19, 2025 - 06:09 UTC
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+2- New Voice
- 8 replies
Is the complete recovery time still undetermined? I also request a report on the cause of this issue.
+15- Frequent Contributor
- 701 replies
Got the push notification:
Mar 19, 2025
Customers may see errors when logging into ESign (DIRCA-2334)
Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Mar 19, 08:44 UTC
Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 07:45 UTC
Update - We are continuing to investigate this issue.
Mar 19, 06:13 UTC
Investigating - We are currently investigating this issue.
Mar 19, 06:09 UTC
CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)
Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Mar 19, 04:00 UTC
Investigating - We are currently investigating this issue.
Mar 19, 03:22 UTC
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+2- New Voice
- 8 replies
+15- Frequent Contributor
- 701 replies
eSign Prod: Users may be unable to login or access core eSign functionsSubscribe
Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC
Investigating - We are currently investigating this issue.
Apr 24, 2025 - 02:23 UTC
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+15- Frequent Contributor
- 701 replies
the update from status.docusign.com:
eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)Subscribe
Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 2025 - 04:17 UTC
Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 03:31 UTC
Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC
Investigating - We are currently investigating this issue.
the Docusign internal team told：
Please test that you should be able to log in now, but we haven't confirmed the announcement of service restoration
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
+15- Frequent Contributor
- 701 replies
The final update:
Incident Report for Docusign
Resolved
The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Posted 48 minutes ago. Apr 24, 2025 - 05:22 UTC
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/
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