docusignにログインできない

弊社もアクセスできておりません。

アクセスできても通常通りの操作ができない事例も社内で報告されております。

期末ということも対外的な契約が集中する時期のため、ドキュサイン様には早期解決、原因報告を希望します

The update from Docusign:

I'm aware there is an issue in relation to what you are experiencing. The update I have at the moment is our engineering team is working with our 3rd party to resolve this issue I will keep you updated on the status. Meanwhile here is the status page you can subscribe for updates:

Docusignからのアップデート:

私は、あなたが経験していることに関連して問題があることを承知しています。現時点での最新情報は、エンジニアリングチームがこの問題を解決するために第三者と協力していることです。ステータスについては最新情報をお知らせします。一方、更新を購読できるステータスページは次のとおりです。

https://status.docusign.com/?_ga=2.190528939.1633700902.1672780328-123825698.1662986922&_gl=1*1x7393u*_gcl_aw*R0NMLjE3MzcwODM4NzkuQ2owS0NRaUEtYUs4QmhDREFSSXNBTF8tSDlsNGVfVkd0TUYzTkFnS19maUFGOUZ4N2tfRWpOX1NISjR1ZXhkaWV4U1VGLXZ4bV9aeGwxQWFBcHNZRUFMd193Y0I.*_gcl_au*NTE4NDA4NDUzLjE3NDE1ODg1ODk

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

お手数おかけして申し訳ございませんが、最新のステータスはサポート部門にて管理しておりますため、サポートチケットの起票がまだの場合はチケットの起票をお願いいたします。との連絡をいただけましたので共有いたします。

ログインできるようになりました。ログイン後の操作も問題ないように見えます。徐々に回復するかと思われます。

私のアカウントも復旧したようで問題なく操作できそうです。ただアカウントによって解消の時間差があるのか継続している模様です。

We got the update from some our customers that they also can login now. Hope all customers can login ASAP.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

All of our customers have told that the login issue has been restored.

The update from  https://status.docusign.com:

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 2025 - 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 2025 - 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 2025 - 06:09 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

​@Hengfeng Ge  

Is the complete recovery time still undetermined?  I also request a report on the cause of this issue.

Got the push notification:

Mar 19, 2025

Customers may see errors when logging into ESign (DIRCA-2334)

Resolved - The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.
Mar 19, 08:44 UTC

Identified - The issue has been identified. The team are working on a fix. Additionally, customers may experience issues with signing documents.
Mar 19, 07:45 UTC

Update - We are continuing to investigate this issue.
Mar 19, 06:13 UTC

Investigating - We are currently investigating this issue.
Mar 19, 06:09 UTC

CLM UAT: Some customers may experience intermittent delays in requests (DIRCA-2336)

Resolved - The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.
Mar 19, 04:00 UTC

Investigating - We are currently investigating this issue.
Mar 19, 03:22 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

​@Hengfeng Ge  Is there an error that prevents you from logging in to docusign? A lot of my company users cannnot log in.

​@Riko Onodera Yes, the Docusign Service is down again. Wait their update. please reference:

https://status.docusign.com/

eSign Prod: Users may be unable to login or access core eSign functionsSubscribe

Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC

Investigating - We are currently investigating this issue.
Apr 24, 2025 - 02:23 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

the update from status.docusign.com:

eSign/CLM Prod: Users may be unable to login or access core eSign/CLM functions (DIRCA-2498)Subscribe

Update - We are continuing to aggressively work on a resolution to this incident. Changes applied so far to address the problem have not fully mitigated the impact.
Apr 24, 2025 - 04:17 UTC

Update - We are continuing to work on a fix for this issue.
Apr 24, 2025 - 03:31 UTC

Identified - The team has identified the cause of the issue and is taking steps to mitigate customer impact.
Apr 24, 2025 - 02:50 UTC

Investigating - We are currently investigating this issue.

the Docusign internal team told：

Please test that you should be able to log in now, but we haven't confirmed the announcement of service restoration

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

The final update:

Incident Report for Docusign

Resolved

The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

Posted 48 minutes ago. Apr 24, 2025 - 05:22 UTC

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/