Issue to uplad document for signing

We are having issues when signing in the demo environment. I believe DocuSign uses the Amazon Web Services that experienced an outage and it is affecting the load times today. We reported it to their support team.

Hello ​@Sanja ​@LaurenDS 
Thank you for reaching out to us. We’re happy to help! When experiencing issues in Docusign, the following initial troubleshooting steps often resolve the most common scenarios:
1. Verify Account & Access.

• Ensure you log into the correct environment (Production vs Demo). Confirm your user account is active and has the necessary permissions.

2. Browser and Device Check

• Clear browser cache and cookies. Try using a different supported browser (Chrome, Edge, or Firefox). Disable browser extensions or test in Private/Incognito mode. Ensure cookies and JavaScript are enabled.

3. Email Delivery Validation.

• Check spam or junk folders. Confirm the email address used is correct. If needed, have the sender resend the envelope.

4. Document and Envelope Review.

• Check routing order and signer assignments. Make sure files are supported, not password-protected, and within size limits.

5. Authentication and Login Support:

• If using Single Sign-On (SSO), confirm access with your IT team. If applicable, reset the password and ensure the correct regional login URL.

If the issue continues after completing these steps, please provide any error messages, envelope IDs, or screenshots so we can investigate further. We are committed to getting this resolved quickly.

You can also check if there is an outage on going here.
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hello ​@Sanja ​@LaurenDS 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"