I write multiple contracts with 200+ pages for backup, fairly frequently. Due to the current max 25MB restrictions, if the backup exceeds the current capacity, I use another platform for electronic signature, such as BlueBeam. So, what are the benefits to Docusign if another platform can preform the same electronic signature functionality with no size restrictions?
Hi
Thank you for reaching out to the Docusign Community! We're grateful for your question and happy to share our knowledge!
We understand that the current 25MB file upload restriction has led you to utilize other platforms for electronic signatures when your documents exceed this limit. We sincerely apologize for any inconvenience these limitations have caused you.
The 25-MB maximum file size limit refers to the maximum size of an individual file uploaded to an envelope. This means you can upload separate files to an envelope, each up to 25 MB. However, the recommended file size per upload is 5mb for best performance, and the maximum number of pages per document/upload is 2000. File Size Limitations for an Envelope
Here are our recommendations to help manage larger documents:
- Flattening your document
How to resolve a document upload error by printing the document to a new PDF
- Splitting the document and uploading it separately
How do I send a Docusign document?
- If you have a Docusign enhanced plan, an Administrator can open a Support case to check if they can request to increase the file size limit
Open a case in the Docusign Support Center.
- Consider submitting this as a suggestion for consideration by our development team for potential implementation. You can share this on our Ideas board
Submit a feature request. That’s where ideas from Docusign users like you can submit ideas to improve DocuSign’s features, and where you can also vote on ideas from other members. There is an existing idea related to this functionality that you may wish to support with your vote. Add a comment with a description of how you expect this to work
increase the size of the documents from 5 MB limit.
Heads up: Some features discussed may be exclusive to certain Docusign plans. To confirm features available in your current plan, connect with your account administrator or explore our Plans and Pricing for more details
Compare eSignature plans & pricing.
Let us know if you have questions or need further assistance. Here if you need us!
Sincerely,
Melanie | Docusign Community Moderator
If this helped, feel free to Likeand click "Best Answer"
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.