Question

ID Verification


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When adding the ID Verification on an envelope I am not receiving an actual copy of the ID the client has uploaded. I’m only receiving notice that they “Passed” the verification 


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Userlevel 4
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Hello @BrookL ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that the ID is not being stored for your access, I understand you need he signer’s ID to be shown.

 

The images of the ID are only stored in our system if your configuration in your ID Verification workflow includes the "Front of ID" and/or "Back of ID". That is not enabled in our default workflows so you will need to create a custom workflow for this. You can achieve this by having an Admin follow the steps in the following documentation on how to setup your own configuration. Please not that this will only apply to envelopes moving forward and not retroactively: Add Identity Verification Configurations

 

Let us know if you need further assistance with this.

 

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Userlevel 4
Badge +11

Hello @BrookL ,


If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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