I am an administrator for our organization's DocuSign eSignature account. We previously had access to the "Print & Sign" feature, which allowed recipients to print documents, sign them manually, and return them. However, this option no longer appears in our Admin > Signing Settings or in the Advanced Options when preparing envelopes.
Could you please confirm the current status of this feature? Specifically:
Has the "Print & Sign" option been deprecated or removed from certain account types?
If it has been moved or renamed, could you provide updated instructions on how to access and enable it?
This feature is important for some of our workflows, and we would appreciate any guidance or support you can provide.
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Hello @newtoclm,
Thank you for reaching out to the Docusign Community! We appreciate your question, and we are always happy to share our knowledge with you
I understand the importance of the Print & Sign feature to you. I am sorry that this is suddenly no longer showing as an option. Let's work together to figure out what seems to be causing this. I just have some questions:
Since when did the issue begin?
Is the issue happening on all accounts linked to your Organization?
Just to clarify, when you navigate to Admin > Signing Settings > Recipients, are these settings for Print & Sign missing?
Is the email address you're using here in the Docusign Community the same as the email address associated with the account/s in question?
We look forward to your update. Thank you!
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
Hi @newtoclm — thanks for raising this.
I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. Let me know, and I will gladly help you address the situation as soon as possible.
Ma. Cassandra | Docusign Community Moderator Mark as “Best Answer” if this helped clarify things.
Looks like the feature was disabled at some point in our UAT. Not sure why but opened ticket to get it turned back on in UAT.
Hi @newtoclm — thanks for raising this.
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator Mark as “Best Answer” if this helped clarify things.
It has been resolved. Evidently, this feature can be turned off of an account and was accidently. We opened a ticket and met with help person who was going to have it turned back on in UAT.
Hi @newtoclm !
That’s great to hear—glad things are working now. If anything, else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
— Ma. Cassandra | Docusign Community Moderator
Please read - we have serious issues with Signed-on-paper functionality:
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