Print and Sign feature missing

Hello ​@newtoclm,

Thank you for reaching out to the Docusign Community! We appreciate your question, and we are always happy to share our knowledge with you

I understand the importance of the Print & Sign feature to you. I am sorry that this is suddenly no longer showing as an option. Let's work together to figure out what seems to be causing this. I just have some questions:

• Since when did the issue begin?
• Is the issue happening on all accounts linked to your Organization?
• Just to clarify, when you navigate to Admin > Signing  Settings > Recipients, are these settings for Print & Sign missing?

•   Is the email address you're using here in the Docusign Community the same as the email address associated with the account/s in question?

We look forward to your update. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi ​@newtoclm — thanks for raising this.

I hope you are doing well. 
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
Let me know, and I will gladly help you address the situation as soon as possible.

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

Hi ​@newtoclm — thanks for raising this.

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

It has been resolved.  Evidently, this feature can be turned off of an account and was accidently.  We opened a ticket and met with help person who was going to have it turned back on in UAT.  

Hi ​@newtoclm !

That’s great to hear—glad things are working now. If anything, else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

Please read - we have serious issues with Signed-on-paper functionality:

Improve Print and Sign feature to replace unsigned rendition(s) similar to how the UI behaves, preserving any metadata on the documents. | Community