I was charged even after canceling subscription

Hello ​@Zoom056 
Thank you for reaching out, and welcome to the Docusign Community! We want you to know that your concerns are significant to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. We highly recommend that our customers submit a support case so that a Docusign support representative can review and assist them with their billing concerns. However, as you mentioned that you already created a case before, please provide the case number for me to check. You can just send it through a private message.
Thank you and have a great day!
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi Ma

I already raised a case number 15339626 to cancel the subscription for the 3rd time and you have charged me again, please refer to that case

Hello ​@Zoom056 
I'm sorry to hear about your experience, and thank you for taking the time to share it. I completely understand how frustrating things are when things don’t go as you expect them to.
I understand that you don’t want to be charged anymore and that you already requested that your account be cancelled previously, but your card was still charged. Rest assured, we’re here to help.
As your issue seems to be related to the other thread you posted, I kindly ask you to utilize and reply to that thread. This will help us keep the discussion in one place and provide you with support. Thank you!

• I keep getting charged even though I have cancelled my account several times

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi ​@Zoom056 — thanks for reaching out.

We’re here to help where we can, but when it comes to billing or account changes, those requests need to come from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.

For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case

You can also send me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so I can follow up on your behalf.

—
Ma. Cassanrda | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Hello ​@Zoom056 
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.