Hello ​@Zoom056,

Thank you for reaching out to the Docusign Community! Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that Docusign support can review and assist you with both your cancellation and refund request. Open a Support Case

To submit a case without logging into your account, use the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description: Get Support.

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thanks Jenny, I had a case open and your people cancelled my acccount (for the third time) the case number is 15339626.  Please refer to that.  I have replied to their email

Hello ​@Zoom056,

Thank you for your reply. I sincerely apologize for the inconvenience it has caused. Since the case is already closed, we cannot reopen it. If you were able to submit another case, I will follow up with the support team on your behalf, and we’ll do our best to escalate your concern.

Best regards,

Jenny | Docusign Community Moderator

Hello ​@Zoom056,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

Thanks Jenny. I have lodged the form that you suggested now. It doesn't give me a case number. How do I get your company to stop charging my credit card. I want my card details removed from your database completely 

Hello ​@Zoom056, -- Thanks for getting back,

I will reach out to support regarding your case. Can you confirm if the email you used here in the community is the same email you have on your account?

Best regards,

Jenny | Docusign Community Moderator

I believe so yes

Hello ​@Zoom056,

Thank you for confirming. I was able to locate the case and followed up with the support team. While our community doesn’t directly handle billing concerns, rest assured that our support team is committed to resolving your case.

Best regards,

Jenny | Docusign Community Moderator

Hello ​@Zoom056,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator