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I keep getting charged even though I have cancelled my account several times

Forum|Forum|1 year ago
June 21, 2025
9 replies
214 views

I have cancelled my account online and after I kept getting charged raised a case and cancelled it again (even though it was already been cancelled twice) and now I have been charged again. This is the 4th time now you have stolen money from my credit card.

How do I get a refund and also stop future charges

Billing

Best answer by Jenny.Martin

Hello @Zoom056,

Thank you for reaching out to the Docusign Community! Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that Docusign support can review and assist you with both your cancellation and refund request. Open a Support Case

Here are the steps and other options to reach out for customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

J

Jenny.Martin

Answer

Community Moderator

Hello @Zoom056,

Thank you for reaching out to the Docusign Community! Your concerns are very important to us. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that Docusign support can review and assist you with both your cancellation and refund request. Open a Support Case

Here are the steps and other options to reach out for customer support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Open a case in the Docusign Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Z

Zoom056

Author

New Voice

Thanks Jenny, I had a case open and your people cancelled my acccount (for the third time) the case number is 15339626. Please refer to that. I have replied to their email

J

Jenny.Martin

Community Moderator

Hello @Zoom056,

Thank you for your reply. I sincerely apologize for the inconvenience it has caused. Since the case is already closed, we cannot reopen it. If you were able to submit another case, I will follow up with the support team on your behalf, and we’ll do our best to escalate your concern.

Best regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @Zoom056,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

Z

Zoom056

Author

New Voice

Thanks Jenny. I have lodged the form that you suggested now. It doesn't give me a case number. How do I get your company to stop charging my credit card. I want my card details removed from your database completely

J

Jenny.Martin

Community Moderator

Hello @Zoom056, -- Thanks for getting back,

I will reach out to support regarding your case. Can you confirm if the email you used here in the community is the same email you have on your account?

Best regards,

Jenny | Docusign Community Moderator

Z

Zoom056

Author

New Voice

I believe so yes

J

Jenny.Martin

Community Moderator

Hello @Zoom056,

Thank you for confirming. I was able to locate the case and followed up with the support team. While our community doesn’t directly handle billing concerns, rest assured that our support team is committed to resolving your case.

Best regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @Zoom056,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

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