I can't access the support chat. There is no link behind the button on the support page

I have the same problem, support chat button does nothing. Can't login either.

Sorry to hear that ​@johnm. I see that Jenny is already assisting you on another thread. Hopefully, that issue gets sorted out soon!

Regards,

Melanie | Docusign Community Moderator

For anyone else having this issue. I was using Mozilla Firefox. Docusign doesn’t like the browser for some reason. Chrome works. I hate having to use Chrome for this one specific thing, but it is, what it is

I’m using Chrome on Mac actually and it’s not working.

​@Melanie.Panguito I am having the same issue as expressed on this thread and have done all of the checks.  Also I have the additional added frustration of being a paid member who has both the phone and email capabilities grayed out.  So the only thing available is the chat which clearly is not working.  Why is it so hard to contact support?

Hello ​@bhill410,

Thanks for reaching out to the Docusign Community!

I understand how frustrating this must be. I’m sorry you’re experiencing this added difficulty in reaching support.

Could you please try to go to this link, then click the login option on the upper right? Once logged in, can you check if you can now access the support options listed below?

I hope this helps. Should you require additional assistance, feel free to reach out.

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

​@Jenny.Martin  unfortunately that does not work.  Same scenario where it says email and telephone are only available for paid accounts (I am on a paid corporate account) and the chat link doesnt work.  

Hello ​@bhill410,

Thank you for getting back to me. Can you confirm if the email you are using here in the community is the same one linked to your account? If so, I checked and found that there are multiple accounts associated with it, including a free one.

After logging in to the support page, please try the following steps:

1. Select “Manage Cases.”

2. Click the dropdown under “My Accounts” and confirm that you are on the correct account number.

3. You may also try clicking “New Case” to submit a case.

Please see the screenshot below for reference.

If these steps do not work, please send me a direct message with your full name, account number, the email address linked to the account, and a brief description of your issue so I can assist you further.

Best Regards,

Jenny | Docusign Community Moderator

Hello ​@bhill410, 

I hope you are doing well. 

I am following up to see if you had a chance to review our last message or if you still require assistance. 

Feel free to let us know if you have any additional questions. We’re here to help! 

Best Regards, 

— Luke | Docusign Community Moderator

If this helped, mark it as “Best Answer” so others can find it too!