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I can't access the support chat. There is no link behind the button on the support page

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I need to contact the support because the signing process of one of my files does not work.
When I try to access the support chat here, nothing happens when pressing the button.

There is also no html behind the button I could copy to another browser.

It’s not working in Chrome (incognito & normal mode), Firefox, Safari

I also can not access any other type of support since I’m not a paying member.

I also can’t log in to the support page, because first I’d need to open a chat - which is not working.

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M

Marr-Munning

Newcomer

I’m having the same issue. Can’t resolve using different browsers, reduced protections and private browsing. Could someone contact me to help?

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M

Maciej Duszyński

Newcomer

Hello,

I’m experiencing the same issue, and it is still happening as of October 20, 2026.

The DocuSign Live Chat form resets and clears all fields immediately after clicking CONTINUE. No chat session starts.

I’ve tested Chrome, Safari, Brave and Incognito mode. The issue persists across all browsers.

I have created a DocuSign account, but I still cannot reach customer support.

Could a DocuSign moderator please contact me privately or help escalate this issue? I need assistance with an important document and cannot access any support channel.

Thank you.
Maciej

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J

Jenny.Martin

Community Moderator

Hello @Maciej Duszyński,

Thanks for reaching out to the Docusign Community!

Were you using the English version of the Docusign Support Center? If not, could you please switch the language to English, refresh the page, and try Chat with us again or use the Live Chat option at the lower right of the page? Please also make sure cookies are enabled in your browser.

You can also share more details about the specific issue you’re running into. That way, we can see if we might be able to help you directly from here as well.

Best Regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.