I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

Hi,

I appreciate you bringing this issue to our attention.

The server status has improved and may now allow access to the website with degraded performance.

However, a full fix to the issue has not been rolled out yet.

You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

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