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Docusign Employee
Community UserDocusign Employee
Legacy User
May 15, 2023
Solved

I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

  • May 15, 2023
  • 49 replies
  • 520 views
I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d
    Best answer by Community Expert

    Hi,

    I appreciate you bringing this issue to our attention.

    The server status has improved and may now allow access to the website with degraded performance.

    However, a full fix to the issue has not been rolled out yet.

    You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

    Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

    Best regards, 

    Alejandro R. | DocuSign Community Moderator 

    "Select as Best" below if you find the answer a valid solution to your issue! 

    49 replies

    Show previous replies
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Must be nationwide. i am experiencing the same in Indianapolis, Indiana

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    same here

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Sounds like they are aware of the issue and are working on it. Thanks for the responses.

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Amazing how much we rely on a program and dont realize it until it doen't work.

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    NA2 is having issues image

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Southern California can create new envelopes and send out to clients for signature

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Hi,

    I am happy to inform you that the outage experienced in our NA2 server has been fixed.

    If you are still having trouble when logging in, please try again in an incognito window or after clearing your browser's cache and saved data.

    As always, please don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

    Best regards, 

    Alejandro R. | DocuSign Community Moderator 

    "Select as Best" below if you find the answer a valid solution to your issue! 

    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023
    Hi Alejandro, thank you for reaching out with the update.
    Docusign Employee
    Community MemberDocusign Employee
    Legacy User
    May 15, 2023

    Hi Isaac,

    You are very welcome, please take into consideration selecting the comment as the "Best Answer" if you find that my update helped you, as it will push it to the top of the thread making it visible to all other users that might need assistance on this matter.   

      

    Feel free to let me know if I can help with anything else and I will look into your request as soon as possible.

    Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

    Best regards,  

    Alejandro R. | DocuSign Community Moderator  

      

    "Select as Best" below if you find the answer a valid solution to your issue!  

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