I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

Must be nationwide. i am experiencing the same in Indianapolis, Indiana

same here

Sounds like they are aware of the issue and are working on it. Thanks for the responses.

Amazing how much we rely on a program and dont realize it until it doen't work.

NA2 is having issues

Southern California can create new envelopes and send out to clients for signature

Hi,

I am happy to inform you that the outage experienced in our NA2 server has been fixed.

If you are still having trouble when logging in, please try again in an incognito window or after clearing your browser's cache and saved data.

As always, please don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

Hi Isaac,

You are very welcome, please take into consideration selecting the comment as the "Best Answer" if you find that my update helped you, as it will push it to the top of the thread making it visible to all other users that might need assistance on this matter.   

Feel free to let me know if I can help with anything else and I will look into your request as soon as possible.

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,  

Alejandro R. | DocuSign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!