Legacy User

Solved

I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

Forum|Forum|3 years ago
May 15, 2023
49 replies
520 views

eSignature

Best answer by Community Expert

Hi,

I appreciate you bringing this issue to our attention.

The server status has improved and may now allow access to the website with degraded performance.

However, a full fix to the issue has not been rolled out yet.

You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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C

Community Member

Legacy User

Same issue for us.

C

Community Member

Legacy User

We have the same issue.

C

Community Member

Legacy User

I guess we are all having the same issue. Hopefully it will be resolved soon.

C

Community Member

Legacy User

We are having same issue. Has anyone from support acknowledged or said anything?

C

Community Member

Legacy User

same here

C

Community Member

Legacy User

Doesn't DocuSign have an outage "map" on the website? I can't find it. Anyone know where it's at?

C

Community Member

Legacy User

Same here

C

Community Expert

Answer

Docusign Employee

Hi,

I appreciate you bringing this issue to our attention.

The server status has improved and may now allow access to the website with degraded performance.

However, a full fix to the issue has not been rolled out yet.

You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C

Community Member

Legacy User

Do they have a phone number? Can someone call them about this?

C

Community Member

Legacy User

getting the same error message. Docusign tech support is not helpful...hey just direct you to this page! not helpful to hear everyone is having the same problem but no word about a solution.

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