I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

Forum|Forum|3 years ago
May 15, 2023
49 replies
520 views

eSignature

Best answer by Community Expert

Hi,

I appreciate you bringing this issue to our attention.

The server status has improved and may now allow access to the website with degraded performance.

However, a full fix to the issue has not been rolled out yet.

You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible.

Best regards,

Alejandro R. | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Show previous replies

C

Community Member

Legacy User

Same here, for the past 30 minutes if not more.

C

Community Member

Legacy User

I just a notification from the support team. The DocuSign engineers are aware of the issue and are working on it to fix it ASAP.

C

Community Member

Legacy User

last 2 hours for me. i started an envelope and they just error messages. also they asked me to verify a new devise, but it have used this devise many times. It happens often where they think this is my first envelope. It seems they have problems they have not fixed for years

C

Community Member

Legacy User

This just started happening to me.

C

Community Member

Legacy User

That is helpful

C

Community Member

Legacy User

Same issue.