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I am unable to log into DocuSign. We are getting the following error: Cannot read properties of undefined (reading 'data') For assistance, contact DocuSign Support and reference this transaction number: 18658088-a09b-4a99-8c12-1f60ed58953d

  • May 15, 2023
  • 49 replies
  • 406 views
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49 replies

C
Docusign Employee
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Doesn't DocuSign have an outage "map" on the website? I can't find it. Anyone know where it's at?

C
Docusign Employee
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Same here

C
Docusign Employee
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Hi,

I appreciate you bringing this issue to our attention.

The server status has improved and may now allow access to the website with degraded performance.

However, a full fix to the issue has not been rolled out yet.

You are welcome to follow the status of the situation through our Server Status Dashboard or by opening a support case and one of our Support Experts will follow up accordingly.

Please don't hesitate in letting me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

C
Docusign Employee
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Do they have a phone number? Can someone call them about this?

C
Docusign Employee
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getting the same error message. Docusign tech support is not helpful...hey just direct you to this page! not helpful to hear everyone is having the same problem but no word about a solution.

C
Docusign Employee
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Just tried - still getting the error message

C
Docusign Employee
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Same error for us in Atlanta Area.

C
Docusign Employee
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I am going through the same thing right now.

C
Docusign Employee
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Server Status Dashboard

C
Docusign Employee
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Mute. Sammie Taylor Custom Division Project Assistant 510.695.8858 (cell) [cid:image001.png@01D98717.9676B5A0] · Building the good life · 3800 Mt. Diablo Blvd. Suite 200 Lafayette, CA 94549 www.branagh.com<http://www.branagh.com/> [cid:image002.png@01D98717.9676B5A0]<https://www.facebook.com/BranaghDevelopment/> [cid:image003.jpg@01D98717.9676B5A0] <https://www.instagram.com/branaghdevelopment/> [cid:image004.png@01D98717.9676B5A0]
C
Docusign Employee
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Same here. In Virginia.

C
Docusign Employee
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SAME!!! SoCal

C
Docusign Employee
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mute Sammie Taylor Custom Division Project Assistant 510.695.8858 (cell) [cid:image001.png@01D98718.0D2CB960] · Building the good life · 3800 Mt. Diablo Blvd. Suite 200 Lafayette, CA 94549 www.branagh.com<http://www.branagh.com/> [cid:image002.png@01D98718.0D2CB960]<https://www.facebook.com/BranaghDevelopment/> [cid:image003.jpg@01D98718.0D2CB960] <https://www.instagram.com/branaghdevelopment/> [cid:image004.png@01D98718.0D2CB960]
C
Docusign Employee
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Mute. Denise Hall ELITE DESIGN BUILDERS, INC. License: B922299
C
Docusign Employee
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Same in Ohio.

C
Docusign Employee
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Must be nationwide. i am experiencing the same in Indianapolis, Indiana

C
Docusign Employee
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same here

C
Docusign Employee
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Sounds like they are aware of the issue and are working on it. Thanks for the responses.

C
Docusign Employee
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Amazing how much we rely on a program and dont realize it until it doen't work.

C
Docusign Employee
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NA2 is having issues image

C
Docusign Employee
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Southern California can create new envelopes and send out to clients for signature

C
Docusign Employee
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Hi,

I am happy to inform you that the outage experienced in our NA2 server has been fixed.

If you are still having trouble when logging in, please try again in an incognito window or after clearing your browser's cache and saved data.

As always, please don't hesitate in letting me know if I can help with anything else in the meantime and I will lend a hand as soon as possible. 

Best regards, 

Alejandro R. | DocuSign Community Moderator 

"Select as Best" below if you find the answer a valid solution to your issue! 

C
Docusign Employee
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Hi Alejandro, thank you for reaching out with the update.
C
Docusign Employee
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Hi Isaac,

You are very welcome, please take into consideration selecting the comment as the "Best Answer" if you find that my update helped you, as it will push it to the top of the thread making it visible to all other users that might need assistance on this matter.   

  

Feel free to let me know if I can help with anything else and I will look into your request as soon as possible.

Thank you for using DocuSign, we hope you have a wonderful rest of your day! 

Best regards,  

Alejandro R. | DocuSign Community Moderator  

  

"Select as Best" below if you find the answer a valid solution to your issue!  

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