HAVING ISSUES SENDING ENVELOPES TO YAHOO EMAIL ACCOUNTS

Question

As a REALTOR, we send many contracts to clients for signature, and I’ve been using DocuSign for about 10yrs now. I’ve personally never had an issue with it.  For some reason today when sending envelopes to yahoo accounts, recipients are not receiving them. All other email networks work well and receive envelopes except for yahoo.  Even after pressing Resend, neither does the original email nor the resend are being receives. and Yes I’ve checked make sure emails are correct.  Anyone else having this issue?

Vinicius.Rodrigues · Accepted Answer

Hi ​@Carlos H. Carmona!I'm sorry you're experiencing this difficulty. Unfortunately, Yahoo uses some verification methods that end up blocking Docusign emails because they think we're spam (due to the large volume of emails sent to different yahoo email addresses, always from the same docusign domains) - what we call a ‘false positive’. We, at Docusign, are in frequent contact with the market's blacklists asking them to always unblock our lists, but this contact is not always received favorably.We have other topics related to the problem, as you can check HERE and HERE, we are always trying to resolve this issue with them and with the blacklists providers.As an alternative solution, we always recommend that Yahoo recipients include our domains in their whitelists or use other different domains. In parallel, if you want to report this problem, you can open a ticket with our support team and they will handle this information internally with the responsible areas.Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

acrane · Answer

@Vinicius.RodriguesBased on the multiple threads discussing the same issueregarding Yahoo recipient emails, this has been an ongoing issue for over a year now. If the issue has been identified, what are the steps DocuSign has taken with Yahoo to providea permanent solution?Like Carlos, my work isin real estate anddocuments are signed on a daily basis. The suggested workaroundfor a Yahoo recipient is going intheir email settings and whitelist all of the listed DocuSign domains. This simplyis not a feasible solution forelderly clients, or a client who is not tech savvy (over 50% of total clients). Just the instructions alone to check their junk/spam folders causes frustration, confusion and loweredretention for repeat business.Not only has this been a widespread issue with Yahoo, butAOL recipients are experiencing the same issue as well. The envelopes are never arriving in their emails, and if they do end up in their inbox/spam/junk folder, the delay is 3-4 days. This is unacceptable withtime constraints in several industries, particularly in real estate.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.