Legacy User

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Delete or cancel or close my free account

Forum|Forum|6 years ago
September 20, 2019
40 replies
909 views

(15th time said)

Please delelte my free account and confirm me that Docusign does not have my email or any collected data from me anymore. Thanks.

I hope taht aftes asked 15 times you will do it. If not I am thinking abouot other methods, always legal methods but I am sure that you will do it fo sure, and very very quick. sure

Best answer by Community Expert

If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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C

Community Member

Legacy User

Hi, I have tried to cancel my account and get my refund witch I have just over £500. I have no answers after several attempt and getting worried that this company is not geniune

C

Community Member

Legacy User

Cancel my account...W-T-F

C

Community Member

Legacy User

Stop sending me down YOUR rabbits hole not cool.

C

Community Member

Legacy User

@Shawn Samuel, as noted multiple times in this thread, posting here in the Community is NOT going to get your account closed. This is not DocuSign Support for handling user requests. It is a user forum for users helping other users.

Also posted above is the correct link for submitting a request to close your account? Have you done that?

C

Community Member

Legacy User

If you go to ADMIN at the top of your page, then click Plan and Billing it will be there follow it through.

This company really tried to make it difficult. Which i'm sure by law it should be just as easy as signing up.

C

Community Member

Legacy User

@Michael Levy Any company that has a "Ask the Community" implies for it to be used to help the users, being that this company made it impossible to get through to them. These people including myself was struggling with finding out how to close our account, unfortunately there is no one to speak to about doing so and the staff just sends a dead end link. How about you just give the people the simple instruction. CLICK ADMIN AT THE TOP OF THE PAGE, THEN CLICK PLAN AND BILLING, THEN CLOSE ACCOUNT AND FOLLOW THROUGH. @Shawn Samuel @Ranjit Samat @Lincia @Mia Wood @Nada Muhtadi @Alia Sekhairia @jorge ggg @Melissa Salinas

C

Community Member

Legacy User

Please delete and unsubscribe my free account. Please do not bill me for future subscription. I do not want to continue with this service.

C

Community Member

Legacy User

As has been mentioned several times this is a community forum that other users help each other. We have now access to accounts or any back office systems. So questions about billing invoices cancelling accounts need to be directed to the main DocuSign Support team. Click the link at the bottom that says support chat email or even call them.

C

Community Member

Legacy User

Please delete and unsubscribe my free account. Please do not bill me for future subscription. I do not want to continue with this service.

C

Community Member

Legacy User

@Nada Elyafi please see above post

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