Legacy User

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Delete or cancel or close my free account

Forum|Forum|6 years ago
September 20, 2019
40 replies
909 views

(15th time said)

Please delelte my free account and confirm me that Docusign does not have my email or any collected data from me anymore. Thanks.

I hope taht aftes asked 15 times you will do it. If not I am thinking abouot other methods, always legal methods but I am sure that you will do it fo sure, and very very quick. sure

Best answer by Community Expert

If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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C

Community Member

Legacy User

Please close my free account!

C

Community Member

Legacy User

@Anna-Lena Occhipinti The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

C

Community Member

Legacy User

I have not attempted to use this account and I do not understand it.

C

Community Member

Legacy User

I am going through the same thing. I will not accept that. I requested cancellation of my account since last month and they still charged my account. What is up with these companies these days?

C

Community Member

Legacy User

I downgraded it to a free plan but still charged my account. Then, I wrote them a message inquiring about it and requesting a refund of the charge wrongfully made to my account 2-3 days ago and still have not heard back from them.

C

Community Member

Legacy User

Please cancel this account I do not like it

C

Community Member

Legacy User

please cancel my account

C

Community Member

Legacy User

Please cancel my account thaks

C

Community Member

Legacy User

Delete my account, please

C

Community Member

Legacy User

@Mia Wood, @Alia Sekhairia, @Nada Muhtadi, @Lincia:

Posting in this thread is not going to get your account closed. This is just a user forum for other users to assist answering questions about how to use the tool. You need to follow the instructions provided by David above or contact DocuSign support.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

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