Legacy User

Solved

Delete or cancel or close my free account

Forum|Forum|6 years ago
September 20, 2019
40 replies
909 views

(15th time said)

Please delelte my free account and confirm me that Docusign does not have my email or any collected data from me anymore. Thanks.

I hope taht aftes asked 15 times you will do it. If not I am thinking abouot other methods, always legal methods but I am sure that you will do it fo sure, and very very quick. sure

Best answer by Community Expert

If you are posting this request to close your free account to the DocuSign Community 15 times then you are going about closing the account in the incorrect manner. The DocuSign Community consists of DocuSign Users, sometimes monitored by DocuSign employees, who discuss DocuSign product questions, we do not have the capability to close or delete accounts. I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

Show previous replies

C

Community Member

Legacy User

I no longer need this account. It is impossible to cancel and I getting very upset!!! You need to return the $255.84 you just charged me. This company is not used friendly and Ill be happy to spread the word about this experience.

C

Community Member

Legacy User

@jeanne klein sadly your post will not get any response from DocuSign. As mentioned above this is a forum of users. There are only 2 ways to resolve this. Call them or log a support ticket.

Good luck

C

Community Member

Legacy User

What is their number?

C

Community Member

Legacy User

Check out the contact page onthe website and find which one suits you best.

https://www.docusign.com/company/contact-us#:~:text=Please fill out this form,%3A 5am-5pm PT).

C

Community Member

Legacy User

the forum should know what a bunch of scammers these people are once you ask to close your account. no response to e mails concerning your case and "dropped calls" with no call back when you do get through. i am going to call Visa and have them reverse the charges.

C

Community Member

Legacy User

On 3/18/2021 I would like to delete cancel my free 30 day trial at this time this is not what I need I was thinking it was something else please cancel out my trial and continue to cancel from this day forward thank you

C

Community Member

Legacy User

You need to contact support posting on the community forum does not do anything today.

C

Community Member

Legacy User

This is crazy! You cannot cancel this!!! keeps saying unable to contact and could be 30 min wait. What the heck!????

C

Community Member

Legacy User

@Lori Boswell I suggest following the article below to close your free account. If you have questions ranging outside this closure or if you are unable to close they I suggest creating a DocuSign case and DocuSign Support would be able to assist closing that Account.

https://support.docusign.com/en/articles/How-do-I-cancel-or-downgrade-my-account

If this does not work for whatever reason then create a DocuSign Support case.

C

Community Member

Legacy User

This is ridiculous!!! There is absolutely no way of contacting them or opening a case. The site works just fine, except when I try to open a case or click on Contact us I get an error message that I cannot be logged in at this time, although I am already logged in and can do other things on the site...What a scam. Does anyone know of alternative methods of shutting an account when the website itself makes it IMPOSSIBLE?!

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