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Upon completion of my document and hitting the send button, I get a message that says “An error occurred” but there is no indication what it might be ??

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

  1. Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.

  2. Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.

  3. Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

Hello @Andre52 ,


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Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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