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Sending error

  • May 24, 2024
  • 2 replies
  • 210 views

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Upon completion of my document and hitting the send button, I get a message that says “An error occurred” but there is no indication what it might be ??

Best answer by JohnSantos

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

  1. Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.

  2. Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.

  3. Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

2 replies

JohnSantos
Guru
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  • Guru
  • Answer
  • May 25, 2024

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

  1. Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.

  2. Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.

  3. Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.


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  • Community Moderator
  • June 10, 2024

Hello @Andre52 ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!