Sending error

Forum|Forum|2 years ago
May 24, 2024
2 replies
288 views

Upon completion of my document and hitting the send button, I get a message that says “An error occurred” but there is no indication what it might be ??

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Best answer by JohnSantos

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.
Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.
Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

JohnSantos

Answer

Guru

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.
Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.
Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

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nathaly.monge

Docusign Employee

Hello @Andre52 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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