Sending error

2 replies
298 views
Translate All

Upon completion of my document and hitting the send button, I get a message that says “An error occurred” but there is no indication what it might be ??

eSignature

JohnSantosAnswer

Guru

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.
Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.
Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@Andre52 - Here are 3 steps you can take to troubleshoot and resolve the issue:

Check Internet Connection: Ensure that your internet connection is stable. Sometimes, a weak connection can cause unexpected errors.
Clear Browser Cache and Cookies: Sometimes, cached data can cause issues. Try clearing your browser's cache and cookies, then attempt to send the document again.
Try a Different Browser: Use a different web browser to see if the issue persists. This can help determine if the problem is browser specific.

Translate

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

N

nathaly.monge

Docusign Employee

Hello @Andre52 ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.