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Question

Document Alerts Going to Incorrect Email.

  • October 22, 2025
  • 2 replies
  • 31 views

Hello,

 

We are in the process of integrating DocuSign with Workday and we are running into an issue with the document alerts going to the wrong email. Currently, they are going to my work email when they should be going to a shared inbox. Where would I change where these are routing?

 

Thank you!

2 replies

JohnSantos
Guru
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  • Guru
  • October 22, 2025

@lkitchen 

Can you confirm this?

In Workday, search “Edit Tenant Setup - E-Signature”.

Look at the E-Signature Alert Email Address field.

If it’s your name@company.com, that’s the source.

 


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Hi ​@lkitchen,

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Sincerely,

Melanie | Docusign Community Moderator
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