Document Alerts Going to Incorrect Email.

Forum|Forum|9 months ago
October 22, 2025
2 replies
122 views

Hello,

We are in the process of integrating DocuSign with Workday and we are running into an issue with the document alerts going to the wrong email. Currently, they are going to my work email when they should be going to a shared inbox. Where would I change where these are routing?

Thank you!

Admin Tools

Best answer by JohnSantos

@lkitchen

Can you confirm this?

In Workday, search “Edit Tenant Setup - E-Signature”.

Look at the E-Signature Alert Email Address field.

If it’s your name@company.com, that’s the source.

JohnSantos

Answer

Guru

@lkitchen

Can you confirm this?

In Workday, search “Edit Tenant Setup - E-Signature”.

Look at the E-Signature Alert Email Address field.

If it’s your name@company.com, that’s the source.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Melanie.Panguito

Docusign Employee

Hi @lkitchen,

Do you still have questions and need further assistance? Or did the above-suggested solution help and point you in the right direction? If yes, please consider marking it as "Best Answer" ✅. This will guide other community members to trusted solutions and similar steps.😊

Here if you need us!

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.