Yeah that all sounds great, however I have a paid plan in the business pro and it still is saying I need to upgrade to a paid plan in order to get support. When they changed things over in May to some new admin system apparently it did not make me an admin. Therefore my account now has no admin and will not let me make myself an admin, even though I am the only user. How in the world are you supposed to get support with this company?!

​@S.Perez I’m reaching out to my team now to try to get you some help. That sounds incredibly frustrating! Hope we can get this resolved soon. 

Hello ​@S.Perez,

I genuinely apologize for the recent experience. I understand how frustrating this can be, and I assure you that we are committed to making it right for you. 

I noticed in another thread you posted that the issues are about the feature, the permission profile, and the message that asks you to upgrade to a paid plan to open a support case, despite having a paid plan. Rest assured, we are looking into this matter and will provide you with a solution.

Regarding the permission profile, if there are no other users, that makes you the account owner, automatically making you an Administrator. However, you can only edit the permission profiles of the other users and not your own. About features that need to be enabled, per Community Guidelines (https://community.docusign.com/site/terms), the Administrator will need to contact Docusign Support. While I understand the issue with case creation, you successfully created a case by doing the workaround. I kindly ask you to reply to the other thread, as the Moderator has asked for the case number to follow up on your case. Our internal Docusign support team needs to review the account to see if any backend settings have not been activated. Thank you! 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

No problem, and I did reply on that with the case number. Thanks again for any help you can provide.