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Good day 

I created a web form that is associated with a template. It works as expected, except I notice that when a user fills out and completes the form, I am being emailed a confirmation of the e-signature along with attachments (the signed form, and any attachments the user uploaded).

I want the email to be generated, but I want it to go to a different email address. On the template’s “Add recipients” section, the first signer (which is set to “Needs to Sign”) is “Requesting User” and email is blank (assuming the applicant is to complete the form). The second signer is the role and email address I want to get the response after the user has submitted the form. That second signer is set to “Receives a Copy” and the address is hardcoded into the “Delivery” section.

How might I accomplish this? 

Hello ​@123bdb321,

Thanks for reaching out to the Docusign Community -- great to have you here!

The email you receive with the completed document and attachment is the notification sent to envelope sender after the envelope they sent has been completed. To have the signed form email go to a different/another email address;

  1. Edit your template and go to the “add recipient” section
  2. Set the routing order so the first recipient is the user filling out the form (Requesting user) with the role needs to sign and leave the email blank
  3. Add a second recipient with the role “ Receives a Copy” and enter the email address where you want the signed form and email sent
  4. Make sure the second recipients routing order is after the first (ex. routing order 2)
  5. When the user completes and signed the form, the copy will be sent to the second recipients email

As long as the routing order is correct, the second recipient will receive a copy of the completed envelope and notification email.

I hope this is helpful. If you believe this response effectively addresses your question, please mark it as Best Answer ✅to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

 

Best Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"

 


Hello ​@123bdb321,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best Regards,

Jenny | Docusign Community Moderator