Hello ​@ljobava,

Thank you for reaching out to the Docusign Community! Your question is important to us, and we want to assure you that we are fully committed to providing you with the best service possible. 

I understand you are having a problem while creating a Web form. I can imagine how frustrating it must be that none of the attachments are being imported into your Web form, and the option to add an attachment field does not appear. I sincerely apologize for the inconvenience this has caused you.

The Advanced webform is a must-have if you need the attachment field, as the functionality is available only in Advanced Web Forms. This Feature is sold as a separate add-on to Business Pro or higher DocuSign eSignature direct plans. It's also included in Docusign IAM plans (Professional and above). For your reference: Add or Edit Properties for a Web Forms Attachment Field.

If you'd like to use this feature, your Administrator can get in touch with your Account Manager to talk about this or open a Docusign Support case. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@ljobava,

How are you? Favor, if the solution provided helped you resolve the issue or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!