Help with error The API request is forbidden. Request blocked due to excess usage

Are you using a new-ish developer account to do testing for a paid production account? If so I would open a support ticket to see if they can unblock your developer account. It sounds like you’re hitting some service protection limits.

I’m having the same issue with a trial Business Pro account, directly on the website. Here is how it can be reproduced:

1. Create a Docusign trial account
2. Verify the Business Pro Trial is active (I clicked on View Plans at the top, it shows “your trial plan” above “Business Pro”)
3. Create an envelope with a PDF document
4. Send it for signing
5. From the Agreements page, select the envelope and select “Correct”
6. On the “Correct” page, click on “Discard changes” - You will get back to the Agreements page, but the Envelope stays as “Correcting”
7. Go back to editing the Envelope, upload a new PDF and click “next”
8. You’ll get the “The API request is forbidden. Request blocked due to excess usage”

This is fully done on the Docusign website. No need for a dev account. 

Moreover, as I don’t have a paid account, I can’t open a support ticket. 

I also have this issue. I have a trial account and am not a developer. Whenever I tried to correct the envelope, this message came up. Please at least allow me to actually disregard the change without changing the status to “correcting”. Thanks.

I am also facing same issue. Can anyone please help?

Same issue, this is an important feature. Hope it’s fixed soon! (just did what skyrm did using the interface)

Same issue here, with almost the same steps:

1. Create a Docusign trial account
2. Create an envelope with a few PDF documents
3. Send it for signing
4. From the Agreements page, select the envelope and select “Correct”
5. Fixed a typo in someone’s name
6. On the “Correct” page, click on “Next” then “Correct”
7. You’ll get the “The API request is forbidden. Request blocked due to excess usage”

And it seems that I also have the same here:

• On the “Correct” page, click on “Discard changes” - You will get back to the Agreements page, but the Envelope stays as “Correcting”

Which blocks my envelope for now… I hope I don’t have to cancel this one, create another one, and make everybody sign again!

same here!

Same issue here

I have the same issue and this document is really important to me. Please help!

​@Jeff.Daviscourt do you have any suggestions to solve this problem? Or can you provide a timeline for this bug to be fixed?

When trying to finish the corrections, I keep getting the message “The API request is forbidden. Request blocked due to excess usage”.

This is my first time using DocuSign. If my document remains stuck in ‘correct’ mode due to this bug, I don't think I will be getting a paid plan.

I was able to get around it by upgrading from a trial to a paid plan. I had no other option but to go that route as I needed to get a contract signed after making corrections. Kind of disappointing that this happened since I wasn’t able to fully evaluate the trial before pulling the trigger.

I have the same issue. I initially posted in the “stuck in correct status thread. Unfortunately it seems that Docu does not care much about the trial users. Well that will help me make my decision to use another solution... 

same issue; can’t do anything about it while correcting an envelope.. not encouraging me to sign up for a paid plan when the trial is this bad

Sounds like Docusign has negative incentive to fix this

I have the same issue, please can support contact me to fix this. Do not intend to proceed with a paid plan if this is a common bug.

I believe this issue is related to the Envelope recipient restrictions on certain types of accounts: DocuSign account limits.  “30 Day Trial” and “Free Accounts” have a 5-recipient limit on a single Envelope. I’ve had a Developer account for about the last 5 years and it appears that DocuSign has recently added this restriction to Bulk Send in the Developer accounts as well (if I’m not using Bulk Send, I can send to as many recipients as I like).  I know this worked a year ago, because I’ve got an old test template/file I ran Feburary/March 2024 that worked then but now throws that error.  I’ve looked through the Release Notes but don’t see any mention of this update.  I’m very annoyed as I’ve spent a lot of time researching something that used to work.

Same issue and quickest was just to redo the process, so clearly a limitation in the trial version which generate a bit for frustration when reviewing. First thought was - really - is this what I’m looking forward to have once a while.

I am having the same issue on a paid developer account with full permissions. I’m in the sandbox trying to use bulk send with a CSV that has 40 recipients on it. 

Experiencing the same issue here, I’m about to churn and try a competing product. No way to contact support either as I get a “Incorrect login” when trying to submit a support case. Shocked at how bad the trial version is. 

Hello MGood, Real Estate Agent here, I had the same problem and to somehow resolve it was: 
 

• Firstly, open the “Correcting” Envelope
• Then click on “More” and then click on “Copy”

These sequence of events will generate a new Envelope in which you can replace, correct or remove the documents within the envelope

Hope these steps help!

Having the same issue.

Copying counts toward the limit of documents that could be sent. That is not the right way to fix this problem. 

Same issue, and the solution posted above by Zonna Estate does not work as it now states that ive reached the limit of recipients…..

what a trash product 

I have the same issue: Do I need to redo everything?

1. Create a Docusign trial account
2. Create an envelope with a few PDF documents
3. Send it for signing
4. From the Agreements page, select the envelope and select “Correct”
5. Fixed a typo in someone’s name
6. On the “Correct” page, click on “Next” then “Correct”
7. You’ll get the “The API request is forbidden. Request blocked due to excess usage”

And it seems that I also have the same here:

• On the “Correct” page, click on “Discard changes” - You will get back to the Agreements page, but the Envelope stays as “Correcting”

Hi, I created a trial account and I’m having the exact same issue. I uploaded a PDF, sent it, then tried to correct it. I receive the error “The API request is forbidden. Request blocked due to excess usage.” I’m not sure what “excess usage” means given that I have only sent the document for signing one time to a single recipient. As a trial user this is a terrible first impression of your service and it does not inspire the confidence needed to become a paid user.