Hello -
We are working within the developer account currently. I have tried to remove the KBA reqiurement from the signers. When I open the document they are still there. I can only change the KBA to Phone or back to KBA.
I have tried to remove it via the ADMIN panel and I am not able to do so either.
We have no need to use the KBA. Is there any possible way to remove this in the developer account.
We send out all of our documents via API.
Thank you
+14Hi
KBA (or other recipient authentication method) is not mandatory to send envelopes using demo environment, unless you have enabled authentication as 100% mandatory, or your API call is passing the KBA parameters as required.
My first recommendation to you is to check on your eSignature Admin > Security Settings > Recipient Authentication Settings and check if option 2 called “The sender can require that a recipient must authenticate on any envelope sent from this account” is selected (this is the default option). If the first option is enabled (“Any recipient must authenticate on every envelope sent from this account”,) it means you’re requiring at least one authentication for all your recipients (and the KBA is one of the first auth options).
My second recommendation is to check if your get envelope creation API call has the Auth Params as required. Check the following article to get more information: How to require knowledge-based authentication (KBA) for a recipient
Let me know if I could help you with your question!
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