Back to Docusign.com
why does docusign continue to send out notifications to users that have already signed
- Legacy User
Best answer by Community Expert
You are correct in that no "reminder" notifications should be sent to the Recipients who have already signed. There are exceptions such as the envelope being voided or perhaps Comments being sent to Recipients on the envelope, but if Recipient 1 has signed and the next action is on Recipient 2 then no notifications should be sent to Recipient 1 to sign, only Reminders might be sent to Recipient 2 until they have completed their action as Reminder or using Resend should email a notification to the "current" Recipient in the workflow process. I cannot assist in tracking what emails have been sent but perhaps either the envelope History or creating a DocuSign case might be beneficial in determining the reason for these emails.
- Legacy User
- 3548 replies
If the envelope is "complete" then there should not be notifications being sent. I would start by reviewing the "status" of the envelope, then I would review the notification that is being received by the Recipient to verify that the envelope ID is the same between the completed envelope and the envelope they are getting the notification. Then if the envelope is complete and the notification is coming from the same envelope ID I would create a DocuSign case to have them investigate.
- Legacy User
- 3548 replies
The envelope is not complete, there are multiple signers on the document and some have not signed, I did not initiate a resend and I am not sure why this went out to all signers again after I initially sent the envelope. In any case if a particular party has signed the document they should not get future notifications to view or sign the document as they have completed there task associated with the envelope.
- Docusign Employee
- 1935 replies
- Answer
You are correct in that no "reminder" notifications should be sent to the Recipients who have already signed. There are exceptions such as the envelope being voided or perhaps Comments being sent to Recipients on the envelope, but if Recipient 1 has signed and the next action is on Recipient 2 then no notifications should be sent to Recipient 1 to sign, only Reminders might be sent to Recipient 2 until they have completed their action as Reminder or using Resend should email a notification to the "current" Recipient in the workflow process. I cannot assist in tracking what emails have been sent but perhaps either the envelope History or creating a DocuSign case might be beneficial in determining the reason for these emails.
Reply
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.