Another topic that comes up quite often and I see alot of responses to in the past....

My first thoughts are to have the client check Spam and Junk folders within their email inbox of choice like Outlook etc. If this is an internal company email address and not something like Yahoo or Gmail, I would suggest two things....first try a test envelope to an externally hosted email such as a Yahoo or Gmail address. If that works then it could be the email from DocuSign is getting caught in a Firewall or Email Server setting possibly flagged as Spam/Junk becuase she has received several emails with similar content or attachments. I recommend the client creating a HelpDesk ticket to have them look at incoming email to the address. Past these thoughts, DocuSign Support could confirm if the email went outbound from DocuSign servers, which again leads you back to a Firewall/Email server issue.  

They also may have changed their notification settings, which could affect what emails they receive. Here is a DocuSign article that list a few possibilities....https://support.docusign.com/en/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

Post a resolution if you are able to find one.

The documents are not even coming to me.

This happens all the time to me. I just two different documents. One came immediately. The larger file has not. It seems to be a Docusign issue

 Could you expand on this issue, not sure these are the same problems as the original post. Are these two envelopes with different sized uploads? What are the file sizes involved?

We are sending the envelope via API and we got a 200 response , Even in DocuSign logs, we can see the request is successful, yet the recipient couldn't receive the email. Here it is simple gmail it is used to receive emails before suddenly it stopped.
we are testing this in demo account not a prod.

This is very like my issue - I have posted a question about this too.

In my case, I can run the Demo C# app from DocuSign and that all works but when I use the same code, converted to VB/NET, it all seems to work (I can see it all in the Docusign Dashboards etc - everything looks perfect) but no emails recevied.

Hi ​@Preeti ​@RobHolmesPAPlus,

Thanks for posting your questions. This topic is eSignature,, and the proposed solution marked as Best Answer in this topic, may not be the resolution for your case. I saw you posted another topic about this ​@Preeti, and it was assigned to the Developer topic, related to your query. May you please reply to the employee who is asking for the envelope ID to check further? 

Hi ​@RobHolmesPAPlus, as your query is related to the other thread, you may also reply there for further assistance.

Regards,

Melanie | Docusign Community Moderator