Back to Docusign.com
As an admin, am I able to open an envelope sent and signed by other users in my organization? If so, please let me know how. Thank you in advance for any help!
Solved
Opening envelopes from other users in my organization
+2- Newcomer
Best answer by JohnSantos
You will need to Re-activate their account with Auto-Activation from Org Admin and shared it. After is shared, you can close the user again.
+18- Valued Contributor
Not by default. You would need to Share other users envelopes with you. Here is more information on this topic. Manage Envelope Sharing Among Users (docusign.com)
+2- Newcomer
Thanks, John!
If somebody has left the organization, and their account is Closed, can I share his envelopes with myself or somebody else in my group?
+18- Valued Contributor
You will need to Re-activate their account with Auto-Activation from Org Admin and shared it. After is shared, you can close the user again.
+2- Newcomer
Sorry to be a bother John, can you explain what is meant by “with auto-activation from Org Admin”. Is Org Admin a location or a permission profile?
+18- Valued Contributor
Because the user is no longer in your organization, you need to open account or re-activate the account without the need to send the user an email to activate. This is available in Org Admin or if it is also enabled through eSignature Settings.
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.