When I select Log in. I get a message that states: An Error has Occurred Make Sure Your Connection is Stable

@David Roth - Ensure your internet connection is stable and working properly. Try accessing other websites to confirm.  Visit the DocuSign status page to check if there are any ongoing issues or outages.

Thank You,   Other websites are working fine.  I may need to Google how to clear my cache?

@David Roth - It varies depending on the browser.

Hi @David Roth,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am still getting this error when using Firefox as my browser

@David Roth 

Are you getting the same error message with other browsers? 

Hi @David Roth,

I hope you are doing well.

Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello!
I'm getting the same error.
I've already tried to executed all the procedures below withou success. 
Any other suggestion?

Hello @eafmelo,

Thank you for reaching out to the Docusign Community.

Are you trying to login to sign an envelope or to access your account?

Are you the only user on your account that is having this issue?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher,

I'm trying to sign a document. My account’s access is working fine.

I'm not the only user in my account. But, I'm the only one experience this problem.

I've already tried all suggestions we made in the previous post. I've already tried all browsers I have installed (Chrome, Edge and Firefox) and the problem happens in all of them.

I can sing the documents using my mobile. But, I can't sign the document using my desktop.

Any ideas?

Best regards,

Emerson

Hello @eafmelo,

Does your mobile device use the same internet connection?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Docusign has always worked great on Mac and Pc.  Something has changed this year that prevents log in on Mac with Firefox.  This is not resolved for me.  I’ve done all of the above preference changes on Firefox Browser on Mac and still get this message below.  I went into office and completed the e-signature process for my client and all worked great on windows PC with Firefox.  I’ve never had issues with either PC and Firefox browser until this new year.

Hello ​@Firefox ,

Thank you for reaching out to the Docusign Community.

Is this happening regardless of the internet connection that you are using? Are you the only user affected by this?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I’m getting same error message using Safari

tried all above and not working

After I started using Mozilla Firefox, all works fine.  According to DocuSign, they are having issues with Safari at log in.

Any ideas on how to resolve this issue?

Hello ​@Marc.Brown,

Thank you for reaching out to the Docusign Community.

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using a VPN, or if you are on one already, disconnect from the VPN and try again.
• Disable Browser Extensions: Sometimes extensions can interfere with login processes.
• Disable all extensions and try logging in again.
• Check Date and Time Settings: Ensure your computer’s date and time settings are correct.
• Sometimes incorrect settings can cause issues with secure connections.
• Disable Antivirus/Firewall Temporarily: Your antivirus or firewall might be blocking the connection. Disable them temporarily and see if you can log in.
• Ensure you are not blocking any of our addresses listed on this page at their firewall. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have a user having the same issue. Tried Safari, Firefox, and Chrome. 

You can’t shut off the firewall on a MAC, and I know the account works because he can sign in on any Windows device just fine. Everything else in the list we have tried and still have the same issue. 

Hello ​@Frustrated,

I hope you’re doing well, and thank you for reaching out to the Docusign community.

If all troubleshooting steps have been completed and the error still persists, I recommend submitting a support case so that our support team can investigate further.

Open a case in the Docusign Support Center

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.