"User is not the owner of the lock. Envelope is locked by another user or in another application" message when trying to send an envelope. How can I fix this?

Hello @Arudow ,

Thank you for reaching out here in the Docusign Community, Welcome to the Docusign Community and thank you for posting your concerns!

I am sorry to hear that you are having a hard time when sending an envelope. I understand you get an error informing that the template is locked.

Are you using a template? And if so, is the template yours?

This error is due an active template session in the back-end that needs to time out for the error to disappear. This happen if you are on the template and quit the template without saving, this will make the template active but no longer accessible. If you try to edit the template again , it will display this error message as you are trying to generate a new template session on when that is already active. The session usually takes about 12h00 to time out.

I hope that makes sense, for more information on templates, please view: About templates

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
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