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Error message "Signature can't be started"

  • February 21, 2024
  • 3 replies
  • 108 views

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I am a frequent user of Docusign and it is the first time I am receiving this message after reviewing the document sent by someone for signature, initialling it, signing it and clicking on “Continue”.

I have asked the sender several times to re-send the link and the message keeps popping every time.

I have tried changing browsers and using a mobile interface… same again!

Any idea anyone?

Thanks

Laurent

Best answer by Marjament

It appears the issue has been resolved, I’m able to sign the document now.

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3 replies

Forum|alt.badge.img+1
  • Newcomer
  • 2 replies
  • February 21, 2024

I am getting the same error. The console shows the following error message when hitting the “Continue” button just before showing the “Signature can’t be started” message:

Uncaught DOMException: Permission denied to get property "href" on cross-origin object

so it looks like a CORS issue.


Forum|alt.badge.img+1
  • Newcomer
  • 2 replies
  • Answer
  • February 21, 2024

It appears the issue has been resolved, I’m able to sign the document now.


Forum|alt.badge.img+2
  • Author
  • Newcomer
  • 1 reply
  • February 21, 2024

Yes indeed! Thanks a ton for the feedback.