Hi ​@Cheshire46 !

To solve this problem in most accounts, simply activate these options below in your admin panel, following this path: eSignature Admin (Menu above) > Signing Settings (left menu) > under Recipients option, active:

• Allow recipients to sign on a mobile device
• Allow offline signing on a mobile device

• Allow recipients to sign documents offline on a mobile device

Two important information:
1) After you activate these options, it will only work for new envelopes created after you have activated them, that is, it may not work for envelopes that are already in progress.
2) If after you have performed this procedure and it still does not work, contact the Docusign customer support team, as it may be that some other configuration activated in the account is preventing you from performing these activities.

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

Much appreciated man, that was super helpful and it fixed the issue we had. We’re excited to become part of the DocuSign community.

Take care

Hi ​@Cheshire46 !

Excellent! I'm glad you were able to use the feature! If you need further assistance, just reach out to us.