I'm trying to download copies of signed documents combined into one file with the signature summary page. However, when I tick the 'combine all PDFs into one file' box, the certificate of completion is automatically unselected. How can I work around

Hi Alejandro,

Thank you for your reply. I can't see a 'Settings' option anywhere on my account. Am I correct in thinking that only an administrator can manage these settings?

I've looked at the link you included and I'm trying to look through other help pages for more information but it seems none of them will open.

Hi again,

Fixed - I've identified the administrators on our team and they've successfully updated the settings for our accounts. Thank you!

Hi Alejandro,

The signing setting "Attach certificate of completion to envelope" is tenant-wide. By default it is not enabled, and an Admin must turn it on.

With this in mind, are there any negative consequences of enabling this? If not, one would assume that it would be on by default.

Many thanks in advance

Best Regards

Sam

I already have that box “attach certificate of completion to envelope” checked and it still does not combine the signed document with the summary.  How do I correct this?

Hello,

I have the same problem as @ Mofitz - I have everything checked attach certificte of completion to envelope. I’d like that certificate of completion to be bundled with the envelope so there is one attachment. Is this possible?

Thank you

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