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There are times when you, as the sender, might not know the final signer of a document, or you might want someone else to manage and modify recipient information as needed. This is where the Update Recipients feature comes in handy! 


It allows you to designate someone as a reviewer who can specify details for recipients whose information was left blank and even update the details for named recipients.

 

The designated reviewer has the power to modify the email, name, access code, and private message for any recipient, provided they haven't signed the document yet. 

 

Take a look at this Trainer Tip video where we explain how to set up the Update Recipients

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Key Take-aways:

  • Update Recipients allows a designated reviewer to manage and modify signer information.
  • The reviewer can update the email, name, access code, and private message for recipients who haven't yet signed.
  • They can also void the document.

 

Additional Resources:

 

Continue the Conversation:

Have you ever been in a situation where you needed to update recipient information after sending? How do you think the Update Recipients feature could streamline your workflow? We'd love to hear your thoughts and any questions in the comments below!

 

Thanks for the tip; however, I don’t see “Update Recipients” as an option in the drop down menu when creating an envelope.  Is this a feature that needs to be enabled? 


Hello ​@Allison L,

Thanks for posting your question!

Please navigate to Admin > Sending Settings > Recipient Roles and check if ' Enable update recipients' is enabled.

If you do not see the option or it is greyed out, this may be due to a backend setting that has not been activated. A support agent can help figure out whether this is the case or is indeed supported under your plan, so it would be best to Open a case in the Docusign Support Center for clarification.

If you have any more questions or need further assistance, please don't hesitate to let us know.

 

Regards,

Melanie | Docusign Community Moderator