Salesforce is not updating when user is in spanish

Hello ​@Pedraligan,

Thank you for reaching out here in Docusign Community.

May we know if the status update to "pending signature" successfully in Spanish but not when the envelope is completed ?

We hope to hear from you soon.

Best regards,
Marco | Docusign Community Moderator

Hello ​@Pedraligan 

when Docusign Connect attempts to write a picklist value back to Salesforce, as the Connect process may be executing under a system context that expects the value in the default/master language (likely English in your case) instead of the user's display language (Spanish).

Even though you have the picklist values translated in Salesforce's Translation Workbench, Docusign Connect (the mechanism responsible for the "Signed" status update) is sending the translation of "Signed" in Spanish, but the underlying Salesforce API call is failing because it's looking for the API value of the picklist (which is typically the English/master language value).

Since the update for "Pending Signature" works, but "Signed" does not, the problem is most likely with the exact value being written back for the final status.

You will need to Verify the Picklist Value on Writeback and Check the Docusign Connect Integration User Language in salesforce.
 

In Salesforce, navigate to the Docusign Logs.

Look for the logs related to the failed "Signed" status update when the Spanish user was the sender.

The log entry should show the exact API call and the value Docusign attempted to write to the Salesforce field.

This way you can troubleshoot your issue better and reach for answers why this is happening.

Thanks and regards,

Mahmoud