Hello ​@DaveOz,

Thanks for reaching out here in the Docusign Community—great to have you here!

The message “Docusign Negotiate is not configured for your account” appears because Docusign has discontinued the Negotiate feature for new customers starting with DAL 4.3. This means new users cannot enable or use the Negotiate anymore.

If you see this, it’s likely because the “Docusign Files” component—which is specific to Negotiate—is still added to your Salesforce case page. To fix this, simply remove the “Docusign Files” from the page layout.

Reference Article: Docusign Negotiate for Salesforce

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Best Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

Hello ​@DaveOz 

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer " to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator

Thank you for following up.  I marked your reply as the best answer, and I appreciate your reply.  Turns out we were looking for attachments in the DocuSign files pane when they won’t be there because we are not using your CLM solution.  The PDF’s are ending up in “Notes and Attachments” and “Files” on the Salesforce Opportunity.