Hello ​@DwellingC,

Welcome to the Docusign Community! I am sorry to hear about the issue with signing a document, and I understand the delay it's causing your Team's workflow. Let's work together to get you back on track!

If you receive this error after clicking on a Review Documents link from within an email notification (i.e., an email invitation to sign an envelope), the cause may be one of the following:

• The sender resent a new signing invitation email to you. Doing this immediately expires the previous email link.
• The sender edited the envelope and removed you as a signer. If you are no longer a signer on the envelope, you will not be able to view the envelope.
• The sender requested Recipient Authentication, and authentication failed. In this case, the sender will need to resend.

Here are the solutions:

First, check your email inbox to see if you've received a more recent email from Docusign regarding this envelope. If you have, try using the link in the latest email to see if you're able to access the envelope. If you did not receive any other Docusign emails besides the one leading to this error, we advise contacting the sender of the envelope for further assistance. The sender will be able to confirm if you are still intended to sign the envelope, and will be able to send you a new signing invitation email if there is still an action for you to take.

I also recommend copying the link from the email, pasting it into a different browser than you usually use, then sign.

Article: Error: Envelope or Account Activation Not Found

I hope this is helpful to you. Let us know if we can assist with anything else. Wishing you a smooth rest of your day!

Best,
Melanie | Docusign Community Moderator
Mark as "Best Answer" if this helped you out!

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Hi Melanie

I wish it were that simple. I am actually the sender. It will correct the envelope within 20 seconds of me sending our documents out

Hello ​@DwellingC,

Thank you for getting back to me. I hope I understood it, are you the sender and a recipient too? I suspect that during signing, the recipient (you) is already signed into a Docusign account with a different name/email than what the envelope was sent to. In other words, there could be a mismatch between who the envelope was sent to vs. who is already logged into Docusign, and the system is detecting this and throwing an error for security purposes. I'm curious, what happens when you right-click the link in the email, copy the link, then open a different browser or browser session that you aren't already logged into Docusign for and paste the link? I recommend opening a support case if the guidance provided doesn't resolve the issue, so our Salesforce specialized Team can also take a closer look. 👉 Open a Support Case

Let us know if we can help with anything else. Wishing you a smooth rest of your day.

Melanie | Docusign Community Moderator
Mark this as "Best Answer" if it helped!

Hello ​@DwellingC,

How are you? I'm checking in to see if you still need assistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!