Hi all,

I am getting the following error in one of my Salesforce sandboxes, not in others. The error is from a Docusign log, the actual page when I try to access DAL, Gen Templates, or sending a Docusign from a button is blank page with a loading wheel.

Failed to complete product setup. dfsle.APIException: [401] Unauthorized Reference ID: (dfsle)

I have tried the suggestions in this article however to no luck. Could anyone share any guidance on how to resolve this?

Many thanks!

Molly