PermissionSet(DocuSign_Administrator) The SigningCertificate parameter value doesn't exist or you may not have permission to access it." (screenshot attached).
I’m not sure what to make of this, and because the managed package’s code is not accessible I can’t really tell where it’s expecting to find SigningCertificate.
Separately, I created an account with DocuSign (as matthew.****@*****.com) but when I click Get Support → Contact Support on the website, I’m only shown this error,
If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. For all other log in scenarios, contact Docusign Support for assistance.
(It’s been several business days)
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Hi @matthewpoeravoxi - thanks for reaching out and a warm welcome to the Docusign Community! 😊
📌Please note that the Salesforce permission of the user running the upgrade should be a System Administrator with at least the permissions to Download AppExchange Packages, Customize the Application, and Modify All Data.
As for the issue you encountered with case creation, please try to clear your browser's cache, use another browser or device, and try again. If this does not resolve your issue, the following workaround can be used to open a support case:
Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue.
We apologize for the inconvenience caused, and let us know if you need further assistance — here if you need us!
Sincerely,
Melanie | Docusign Community Moderator If this helped, feel free to Like👍and click "Best Answer"
Hi @matthewpoeravoxi,
I trust all is well. We’d like to know if the suggested solution was helpful. If yes, we would greatly appreciate it if you could mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you need further assistance—we're here for you!
Sincerely,
Melanie | Docusign Community Moderator If this helped, feel free to Like👍and click "Best Answer"
No @Melanie.Panguito , Thank you for your response and follow-up.
Unfortunately those notes around the Docusign Apps Launcher weren’t helpful for our issue regarding the DocuSign Connect Salesforce integration. I believe that’s a different product or feature unrelated to what we were dealing with.
After further internal review, our users were not making frequent use of the Salesforce integration so our quickest path was to simply remove it from our Salesforce org.
With that being the case, I didn’t attempt to fix my access the support portal.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
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