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We're seeing following the update/upgrade instructions on our DocuSign Connect Salesforce integration. 

Specifically, when we attempt to update our sandbox from 6.3 to 6.4.5, I'm seeing an error message

PermissionSet(DocuSign_Administrator) The SigningCertificate parameter value doesn't exist or you may not have permission to access it." (screenshot attached).

 

I’m not sure what to make of this, and because the managed package’s code is not accessible I can’t really tell where it’s expecting to find SigningCertificate. 

Separately, I created an account with DocuSign (as matthew.****@*****.com) but when I click Get Support → Contact Support on the website, I’m only shown this error,

If this is your first login attempt after purchasing a Docusign plan, allow 15 minutes for account creation before accessing your account. For all other log in scenarios,  contact Docusign Support  for assistance.

 

(It’s been several business days)

 

Hi ​@matthewpoeravoxi - thanks for reaching out and a warm welcome to the Docusign Community! 😊

Our recommended Path for Docusign Apps Launcher Versions are: DAL 1.2 > DAL 1.2.5 > DAL 2.0 > DAL 2.6 > DAL 3.6.2 > DAL 5.0 > DAL 5.6 > DAL 6.0 > DAL 7.7.1 👉 Docusign Apps Launcher (DAL): Is there a recommended upgrade path for the package, if my version becomes dated?

📌Please note that the Salesforce permission of the user running the upgrade should be a System Administrator with at least the permissions to Download AppExchange Packages, Customize the Application, and Modify All Data.

As for the issue you encountered with case creation, please try to clear your browser's cache, use another browser or device, and try again. If this does not resolve your issue, the following workaround can be used to open a support case: 

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

We apologize for the inconvenience caused, and let us know if you need further assistance —  here if you need us!

 

Sincerely,

Melanie | Docusign Community Moderator
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